# Application Specialist I

> John Brooks Company · Mississauga, Canada (Hybrid) · — · Posted 2026-06-08

**Workplace:** hybrid

**Department:** Pump

## Description

**WHAT DO WE DO?**

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

**THE ROLE**

The Application Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working closely with customers, suppliers, and internal teams, this role helps ensure a high level of service while supporting sales growth, accurate order management, and successful project execution

**DUTIES & RESPONSIBILITIES**

-   Prepare, review, and follow up on customer quotations
-   Provide technical support, product recommendations, costing, and proposal development
-   Translate customer requirements into accurate product and solution recommendations
-   Process customer orders and monitor order status through completion
-   Coordinate with suppliers and vendors to ensure timely delivery and issue resolution
-   Communicate with customers by phone and email regarding products, orders, and technical inquiries
-   Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns
-   Deliver after sales support to ensure customer satisfaction
-   Support business growth by identifying opportunities and strengthening customer relationships
-   Prepare proposals based on customer requirements, market conditions, and product offerings
-   Maintain accurate records and documentation related to quotes, orders, and projects
-   Compile and organize vendor documentation for customer projects
-   Support collections and payment follow up activities in partnership with the Accounting team
-   Follow established sales processes, systems, and procedures to ensure operational efficiency

## Requirements

**QUALIFICATIONS**

-   College diploma in a related field
-   3 to 6 years of experience in a technical sales, customer service, Inside sales, or related role
-   Proficiency with order entry and quoting systems (Epicor P21 or similar)
-   Understanding of customer service principles and best practices
-   Strong verbal and written communication skills
-   Strong problem solving and troubleshooting abilities
-   Ability to manage multiple priorities in a fast paced environment
-   Strong attention to detail and accuracy
-   Proficiency with Microsoft Office (Word, Excel, Outlook)
-   Strong organizational and customer service skills
-   Ability to work collaboratively within a team environment

Desirable

-   Bilingual (English and French)

 **WORK ENVIRONMENT**

-   Fast-paced environment in a dynamic competitive industry
-   Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
-   Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

## Benefits

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.

**WHAT’S IN IT FOR YOU?**

-   Competitive remuneration including base salary ($60,000-$77,000) + incentive
-   Competitive vacation
-   Paid personal day program
-   Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
-   Company Group RRSP with employer matching
-   Annual health & wellness subsidy

**FUN FACTS**

-   The average employee tenure is 9 years
-   We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
-   We regularly host social events and gatherings to foster togetherness and fun

_We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request._

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

## Apply

[Apply at John Brooks Company](https://apply.workable.com/john-brooks-company/j/0939071829/apply)

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