# Department Manager - Commercial Home Care Support

> Makro PRO · Bangkok, Thailand · Full-time · Posted 2026-03-18

**Workplace:** on_site

**Department:** Commercial

## Description

**Job Purpose**

To support the strategic development and execution of **Makro’s Home Care category** by providing structured business insights, strategic analysis, and cross-functional coordination to enable informed decision-making and sustainable growth. This role will be supporting leadership in translating strategic priorities into actionable initiatives and performance monitoring, without direct ownership of commercial operations.

**Responsibilities:**

**Strategy Development & Business Planning**

-   Support the development of short- and mid-term strategies for Makro’s Home Care category in alignment with overall corporate direction.
-   Conduct strategic analysis on market trends, customer behavior, channel performance, and competitive landscape to support strategic decision-making.
-   Translate strategic directions into structured business plans, initiatives, and roadmaps for execution tracking.
-   Support annual planning, mid-year reviews, and strategic presentations for management and leadership forums.

**Business Performance & Insight Support**

-   Monitor and analyze key business performance indicators (KPIs) related to Home Care category.
-   Provide regular performance insights, variance analysis, and issue identification to support management reviews.
-   Develop structured reports, dashboards, and management materials to support leadership discussions.
-   Identify performance gaps, improvement opportunities, and business risks based on data-driven insights.

**Cross-functional Coordination & Strategic Execution Support**

-   Act as a coordination point between strategy, commercial, operations, technology, and other related functions to support strategic initiatives.
-   Track progress of strategic initiatives and ensure alignment across stakeholders.
-   Support governance processes, milestone tracking, and issue escalation related to strategic projects.
-   Facilitate alignment meetings and prepare materials for steering committees or leadership reviews.

**Business Case & Initiative Support**

-   Support preparation and review of business cases, investment proposals, and initiative justifications related to Home Care category growth.
-   Assist in assessing financial impact, operational feasibility, and strategic alignment of proposed initiatives.
-   Support post-implementation reviews to assess outcomes versus objectives.

**Ad-hoc Strategic Support**

-   Provide ad-hoc strategic analysis and support as requested by senior management.
-   Support special projects related to digital transformation, B2B capability building, or new business models.

## Requirements

-   Bachelor’s degree in Business Administration, Economics, Management, Finance, Data Analytics, or a related field.
-   At least 5 years of experience in strategy, business planning, management consulting, wholesales, B2B, or related analytical roles.
-   Experience in developing strategic plans, analyzing business performance, or supporting cross-functional initiatives is preferred.
-   Proficiency in data analysis tools (e.g., Excel, Google Sheets, Power BI, Tableau) and comfort working with KPIs and business performance metrics.
-   Good understanding of B2B commercial operations is advantageous.
-   Good command of English communication skills.

## Apply

[Apply at Makro PRO](https://apply.workable.com/joinmakropro/j/00DED5BE5E/apply)

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