# Assistant Manager - Campaign Operation

> CP Axtra · Bangkok, Thailand (Hybrid) · Full-time · Posted 2026-09-01

**Workplace:** hybrid

**Department:** Commercial

## Description

Lead the day-to-day execution and quality of Campaign Operations on the Makro PRO platform by coordinating campaign delivery across Web & App, owning operational standards and documentation, acting as the first-line escalation and technical liaison with the Tech team, and supporting the Department Manager in developing the team and driving continuous process improvement.

**1\. Campaign Delivery & Operational Execution**

-   Lead and coordinate end-to-end campaign set-up across Web & App, ensuring accurate, first-time-right, on-time go-live.
-   Plan and distribute daily workload across the team; safeguard pace and quality during peak campaign periods.
-   Own the most complex or high-visibility campaigns personally, and step in to unblock delivery when needed.
-   Act as the first-line escalation point for operational and platform issues before they reach the Department Manager.
-   Partner with Commercial, Marketing, Product, Tech, Design, 3P, and other cross-functional teams to align requirements, timelines, and execution plans.

**2\. Operations, Quality & Documentation (SOP / Handbook / Guideline)**

-   Establish and maintain SOPs, operational handbooks, and set-up guidelines for campaign and content operations across Web & App.
-   Standardize quality-control frameworks and checklists; run QC to ensure parity and correctness across both platforms.
-   Identify recurring errors and operational gaps, and turn them into documented fixes, guidelines, and preventive controls.
-   Continuously refine ways of working and drive first-time-right execution across the team.

**3\. Data Analysis & Performance Tracking**

-   Track and report team KPIs — accuracy, on-time delivery, turnaround time, workload, and issue resolution.
-   Build and maintain dashboards and reports using Excel, Looker or further AI tools to surface trends, bottlenecks, and capacity needs.
-   Translate operational data into clear insights and recommendations to support planning and prioritization decisions.

**4\. Technical Liaison & Issue Escalation**

-   Serve as the primary bridge between Campaign Operation and the Tech / Dev team.
-   Diagnose platform and CMS issues, translate operational problems into clear technical requirements, and escalate with the right priority and detail.
-   Follow through on tickets, feature requests, and fixes; communicate resolutions and workarounds back to the team.

## Requirements

-   Bachelor's degree in E-commerce, Marketing, Business Administration, Information Technology, Digital Marketing, Communication Arts, or related fields.
-   3-4 years in Campaign Operations or E-commerce, including experience as a senior specialist, team lead, or assistant manager.
-   Advanced, business-level command of English (verbal and written) — able to write, review, and negotiate at a professional standard, not basic communication only.
-   Data-analysis skills, with hands-on proficiency in Google Looker an advantage.
-   Proficiency in Microsoft Office (Excel, PowerPoint) and experienced in CMS / campaign management tools across Web & App.
-   Able to liaise with Tech / Dev teams — diagnosing issues, framing technical requirements, and escalating effectively.
-   Proven ability to build and maintain SOPs, handbooks, and operational guidelines.
-   Strong ownership, problem-solving, and stakeholder-management skills.
-   Flexibility to work late hours and operate on a shift-based schedule during key campaign periods.

## Apply

[Apply at CP Axtra](https://apply.workable.com/joinmakropro/j/173A84A384/apply)

---
Powered by [Workable](https://www.workable.com)