# Application Support

> Makro PRO · Bangkok, Thailand · — · Posted 2026-05-06

**Workplace:** on_site

**Department:** Technology

## Description

We are looking for a proactive and detail-oriented Application Support (L1) to join our IT Operations team. The role is responsible for providing first-level support for business applications, troubleshooting incidents, and ensuring system availability. The candidate will work closely with L2/L3 support and development teams to resolve issues efficiently and maintain service quality. 

Key Responsibilities 

-   Provide first-level support for application-related issues and service requests 

-   Monitor application performance and system health (alerts, logs, dashboards) 

-   Perform incident triage, analysis, and initial troubleshooting 

-   Escalate complex issues to L2/L3 teams with proper documentation and logs 

-   Investigate issues using SQL queries, logs, and system monitoring tools 

-   Support API-related troubleshooting using tools such as Postman and Swagger 

-   Validate API requests/responses and assist in integration issue resolution 

-   Execute basic data validation and correction in databases when required 

-   Follow standard incident management and SLA processes 

-   Maintain proper documentation of issues, solutions, and known errors 

-   Participate in on-call support or shift rotation if required

## Requirements

Skills & Qualifications 

-   Bachelor’s degree in Computer Science, IT, or related field 

-   0–3 years of experience in Application Support / IT Support / Operations 

-   Basic knowledge of SQL (querying, joins, data validation) 

-   Familiarity with REST APIs and API testing tools:  

-   Postman 

-   Swagger (OpenAPI) 

-   Basic understanding of system architecture and integration concepts 

-   Strong analytical and problem-solving skills 

-   Good communication skills (written and verbal) 

-   Ability to work under pressure and meet SLA timelines 

Technical Skills 

-   Database: SQL (SELECT, JOIN, basic troubleshooting) 

-   API Tools: Postman, Swagger 

-   Monitoring/Logs: Basic log analysis (application/server logs) 

-   Others (optional but a plus):  

-   Ticketing tools (ServiceNow, Jira, etc.) 

-   Knowledge of web applications (HTTP status codes, JSON, XML)

## Apply

[Apply at Makro PRO](https://apply.workable.com/joinmakropro/j/1E817FE54E/apply)

---
Powered by [Workable](https://www.workable.com)