# Application Support (L1 / L2)

> CP Axtra · Bangkok, Thailand · — · Posted 2026-10-13

**Workplace:** on_site

**Department:** Technology

## Description

We are looking for a proactive and detail-oriented **Application Support (L1/L2)** to join our IT Operations team.

The role is responsible for support the production environment across multiple systems, covering L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal/external teams.

You will be working closely with L3 support and development teams to resolve issues efficiently and maintain service quality.

Key Responsibilities

-   Provide first-level support for application-related issues, , integration, data, and configuration issues. and service requests
-   Monitor application performance and system health (alerts, logs, dashboards)
-   Perform incident triage, analysis, and initial troubleshooting
-   Escalate complex issues to L3 teams with proper documentation and logs
-   Investigate issues using SQL queries, logs, and system monitoring tools
-   Execute basic data validation and correction in databases when required
-   Follow standard incident management and SLA processes
-   Maintain proper documentation of issues, solutions, and known errors
-   Participate in on call support or shift rotation if required

## Requirements

Skills & Qualifications 

-   Bachelor’s degree in Computer Science, IT, or related field 

-   **0–3 years of experience** in Application Support / IT Support / Operations 

-   Basic knowledge of SQL (querying, joins, data validation) 

-   Basic understanding of system architecture and integration concepts
-   Strong analytical and problem-solving skills
-   Good communication skills (written and verbal) - English & Thai
-   Ability to work under pressure and meet SLA timelines
-   Shift-based working setup (depending on the work)

Technical Skills 

-   Database: SQL (SELECT, JOIN, basic troubleshooting), Shellscript, Windows Server, and Integration support
-   Monitoring/Logs: Basic log analysis (application/server logs)
-   Others (optional but a plus):
-   Ticketing tools (ServiceNow, Jira, etc.)
-   Experience with Electronic Document Management / Electronic Document Processing systems.
-   Experience supporting integrated enterprise applications.

## Apply

[Apply at CP Axtra](https://apply.workable.com/joinmakropro/j/87A60E902A/apply)

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