# Department Manager - Business Process Digitalization and TQM

> Makro PRO · Bangkok, Thailand · Full-time · Posted 2026-04-01

**Workplace:** on_site

**Department:** Operations

## Description

The **Department Manager of Business Process Digitalization and TQM** will support the Senior Manager in driving enterprise-wide initiatives focused on operational excellence, process optimization, digital transformation and quality governance. This role is responsible for the hands-on implementation of **Digitalization,** **Lean Six Sigma** methodologies and **TQM principles**, particularly within **FMCG** or retail supply chain environments. The position is pivotal in bridging the gap between digital strategy and frontline execution to ensure a seamless, efficient, and customer-centric O2O (Online-to-Offline) operation.

**Key Responsibilities**

**Process Digitization & Execution**

-   Execute end-to-end digitization of store and back-store processes to enhance O2O fulfillment speed and accuracy.
-   Monitor and analyze process workflows to identify opportunities for automation and data-driven decision-making.
-   Support the implementation of digital tools at the store level, ensuring high adoption rates and minimal disruption to operations.

**Lean & Continuous Improvement**

-   Lead **Kaizen** events and **Lean** initiatives to eliminate waste (MUDA) within the supply chain and store fulfillment processes.
-   Utilize **Lean Six Sigma** tools (e.g., Value Stream Mapping, 5S, Poka-Yoke) to optimize picking paths and consolidation efficiency.
-   Conduct "Gemba" walks to identify root causes of operational bottlenecks and implement sustainable solutions.

**Quality Management & Compliance**

-   Maintain and update **Standard Operating Procedures (SOPs)** to ensure consistency across all business units.
-   Track and report on **Quality Performance Indicators (QPIs)**, such as Order Accuracy, On-time and Related performance indicators.
-   Assist in ensuring readiness for **ISO standards** (e.g., ISO 9001) and internal quality governance frameworks.

**Team Collaboration & Change Management**

-   Work closely with cross-functional teams (IT, Operations, and Supply Chain) to deliver improvement projects with measurable results.
-   Act as a change agent by coaching frontline staff on Innovation/Lean thinking and the benefits of new digital processes.
-   Prepare project progress reports and presentations for senior management.

## Requirements

-   Bachelor’s or Master’s degree in **Industrial Engineering, Logistic**, or a related field.
-   **Minimum 7+ years of experience** in business process improvement or quality management
-   Solid knowledge of **Lean Six Sigma (Green Belt or Black Belt)** and experience in a fast-paced retail or wholesale environment.
-   Proficiency in process mapping software (Visio), data analysis and data visualization tools (Power BI) to drive data-driven insights.
-   Strong communication skills with the ability to coach and influence frontline operations.

-   Excellent in English language

## Apply

[Apply at Makro PRO](https://apply.workable.com/joinmakropro/j/892E426F5C/apply)

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