# Business Analysis Manager

> Makro PRO · Bangkok, Thailand · Full-time · Posted 2025-09-25

**Workplace:** on_site

**Department:** Business

## Description

This role is responsible for managing high-impact projects and delivering deep business analysis to accelerate omnichannel retail growth. It combines PMO discipline, commercial insight, and structured storytelling to support leadership with actionable recommendations and process improvements.

**Key Responsibilities:**

**Project & Program Management**

-   Lead a portfolio of strategic initiatives such as new concept launches, pricing strategies, product development, and category revamps, ensuring alignment with commercial and financial targets.
-   Develop and track integrated project plans, budgets, and KPIs; proactively identify risks, manage dependencies, and present mitigation plans.
-   Coordinate across commercial, operations, technology, finance, and legal functions to consolidate plans, resolve issues, and maintain progress visibility.
-   Prepare and present leadership updates and SteerCo materials with data-backed insights, highlighting risks and proposing remedial actions when needed.

**Business Analysis & Insights**

-   Conduct detailed analysis across sales, margin, pricing, assortment, promotions, customer segments, and marketing programs to identify growth opportunities and risks.
-   Design reporting frameworks and dashboards using Power BI, SQL, and Excel that convert complex data into actionable insights.
-   Lead weekly business reviews with category managers to identify performance gaps, analyze root causes, and recommend corrective actions.
-   Build business cases and scenario models to support investment decisions and growth initiatives.

**Process & Change Management**

-   Redesign and optimize commercial processes, working with technology and category teams to improve efficiency and reduce cycle times.
-   Standardize governance tools and templates (charters, BRDs, RACIs, SOPs) to ensure consistent project execution.
-   Support adoption of new tools and processes by leading workshops, training sessions, and stakeholder engagements.
-   Develop clear, concise management presentations with data-driven insights and practical recommendations.

## Requirements

-   5–8 years of experience in consulting or top-tier corporates, with exposure to strategy, commercial operations, or transformation.
-   Bachelor’s degree in Business, Finance, Engineering, or related field; MBA preferred.
-   At least 3 years of experience in structured project or program management.
-   Strong problem-solving ability with proven experience presenting to senior executives.
-   Proficiency in PowerPoint, Excel, and Word, with strong analytical capability in SQL, Python, and BI tools such as Power BI or Tableau.
-   Familiarity with project management and governance tools such as Jira, Confluence, MS Project, or Smartsheet.
-   Professional certifications such as PMP, Agile/Scrum, or Six Sigma are preferred.

## Apply

[Apply at Makro PRO](https://apply.workable.com/joinmakropro/j/C704CB479C/apply)

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