# Site Reliability Engineer

> Jolera · Colombo, Sri Lanka · — · Posted 2026-06-16

**Workplace:** on_site

**Department:** Professional Services

## Description

### Job Purpose

Operate as a hands-on site reliability engineer delivering after-hours incident detection, triage, and runbook-based remediation for production cloud-native environments, to support our North American customers, escalating cleanly when actions exceed agreed authority.

### **Key Responsibilities**

• Monitor and respond to alerts; perform initial triage to determine severity, scope, and impact, to support our North American customers.

• Execute approved runbooks: workload/node restarts, scaling within agreed bounds, rollbacks, and database stabilization.

• Investigate and contain availability, performance, scaling, access, and replication issues within defined permissions.

• Engage cloud-provider support (AWS / GCP) when required.

• Prepare clear escalation summaries and shift-handoff notes.

• Contribute to runbook improvements and flag automation and detection gaps.

People Management

• Individual contributor; no direct reports.

Financial Responsibility

• No budget responsibility.

• Responsible for disciplined, in-scope operations that protect service levels.

Key Performance Indicators (KPIs)

• Service-level (SLO/SLA) attainment

• Runbook-execution accuracy

• Quality and timeliness of escalations and handoffs

• Ticket hygiene and documentation

• Contribution to runbook / automation improvements

## Requirements

### **Education & Certifications**

• Bachelor’s degree in Computer Science/Engineering or equivalent experience.

• CKA or CKAD preferred; AWS/GCP associate-level certification an asset.

### Experience

• 3–5 years in SRE/DevOps/cloud operations, including hands-on Kubernetes.

• Exposure to incident response and on-call / shift operations preferred.

Skills & Competencies

### Technical Skills

• Kubernetes operations on AWS EKS and/or GCP GKE

• Working knowledge of AWS and GCP core services

• Relational database operational basics (e.g., PostgreSQL)

• Observability platforms (e.g., Datadog)

• Scripting in Bash and Python

### Soft Skills

• Composure under pressure

• Problem-solving

• Clear English communication

• Team collaboration

• Time management

### Tools / Software

• Datadog

• Jira / ServiceNow

• Confluence / GitHub Wiki

• AWS & GCP consoles

• Slack / Microsoft Teams

## Benefits

**What We Offer  
**

-   Competitive compensation package
-   Competitive benefits package
-   Company Perks, Good Life gym, and various brand discounts
-   Company events, recognitions, and celebrations
-   Career development and growth opportunities

## Apply

[Apply at Jolera](https://apply.workable.com/jolera/j/BD9FC74FE7/apply)

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