# MSP Technology Operations Specialist (SolarWinds) > Jolera · Colombo, Sri Lanka (Remote) · Full-time · Posted 2026-09-02 **Workplace:** remote **Department:** ITSM & Onboarding ## Description **Who We Are** Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs. **Who You Are** We are seeking an energetic, passionate individual who possesses the following attributes: - Strong overall communication skills, both verbal and written. - Ability to coordinate and perform at a high level with multiple teams across different geographical locations. - Ability to communicate technical concepts and issues to non-technical users. - The ability to lead conversations that may be technical in nature. **What You Will Do** The MSP Technology Operations Specialist is a key role in the Jolera Support Model, serving as the technical Subject Matter Expert (SME) for Jolera's **SolarWinds** Platform. The successful candidate will: - Possess strong hands-on experience with the administration, configuration, monitoring, maintenance, and optimization of SolarWinds within an enterprise or managed services environment. - Be responsible for the technical onboarding of clients and infrastructure, platform administration and maintenance, monitoring and alerting configuration, troubleshooting, automation, integrations, and continuous improvement of the SolarWinds environment. - Work closely with other teams to ensure SolarWinds provides effective and reliable monitoring across Jolera's managed service environments. - Demonstrate confidence and appropriate communication skills, both verbal and written. - Prioritize and multitask to ensure all assignments are completed within the set time frames while maintaining a standard of quality work. - Focus on internal documentation and system configuration audits to ensure efficiency and streamline Knowledge and Data Management. - Gather and build thorough support documentation regarding client environments, performing compliance checks to ensure standards are met, and sharing knowledge with the Service Operations Teams. **Key Responsibilities** **Platform Administration** - Administer and maintain Jolera's SolarWinds Platform and associated modules. - Manage platform configuration, users, permissions, licensing, polling engines, monitoring templates, alerts, dashboards, reports, and other platform components. - Monitor platform health, performance, and capacity and identify opportunities for improvement. - Maintain SolarWinds standards, configuration, documentation, and operational procedures. **Client & Device Onboarding** - Own the technical SolarWinds component of client onboarding. - Work with Onboarding Specialists, Project Managers, and clients to identify infrastructure and services requiring monitoring. - Configure and onboard servers, network devices, applications, storage, virtualization, and other supported infrastructure. - Configure appropriate polling methods, monitoring templates, thresholds, alerts, and dependencies. - Validate monitoring and resolve onboarding or communication issues prior to service go-live. **Monitoring & Alerting** - Design, configure, and maintain effective monitoring and alerting within SolarWinds. - Configure and troubleshoot monitoring using appropriate technologies including SNMP, ICMP, WMI/WinRM, APIs, and SolarWinds Platform Agents where applicable. - Develop and maintain monitoring templates, thresholds, alerts, dependencies, dashboards, and reports. - Review monitoring and alerting performance to reduce false positives, alert noise, and monitoring gaps. **Platform Maintenance & Improvement** - Perform ongoing SolarWinds platform maintenance, upgrades, patches, and configuration changes in accordance with Jolera Change Management processes. - Identify and implement improvements to platform performance, scalability, reliability, and monitoring capabilities. - Evaluate new SolarWinds features and modules and recommend opportunities to enhance Jolera's managed services. **Automation & Integrations** - Identify opportunities to automate SolarWinds administration, onboarding, monitoring, reporting, and operational processes. - Develop automation using SolarWinds APIs, PowerShell, scripting, and other appropriate technologies. - Develop and maintain integrations between SolarWinds and other Jolera platforms, including PSA, ITSM, RMM, reporting, CMDB, and automation platforms. - Participate in Jolera's broader Automation and AI initiatives where SolarWinds can contribute to operational efficiencies. **Technical Support & Escalation** - Act as the primary technical escalation point for SolarWinds-related issues. - Provide advanced troubleshooting and root-cause analysis for monitoring, polling, alerting, platform, and integration issues. - Work with internal technical teams and SolarWinds Support to resolve complex issues. **Documentation & Standards** - Develop and maintain technical documentation, standards, procedures, and best practices related to SolarWinds. - Ensure SolarWinds configurations and processes align with Jolera security, operational, and Change Management standards. - Provide technical guidance and knowledge transfer to internal teams. **Collaboration & Continuous Improvement** - Work closely with Onboarding, Service Delivery, GIRC, Project Management, and other technical teams. - Provide technical input into client solutions, service design, RFPs, and proposals where SolarWinds is involved. - Continuously evaluate the SolarWinds environment and identify opportunities to improve service quality, operational efficiency, automation, and scalability. ## Requirements **Qualifications & Experience** - SolarWinds Certified Professional (SCP) is an asset - Minimum of 3 years of hands-on experience administering and supporting SolarWinds environments. - Experience with the SolarWinds Platform and associated modules. - Experience implementing and supporting SolarWinds within an enterprise, MSP, NOC, or similar environment. - Experience onboarding and monitoring network infrastructure, servers, applications, and other IT infrastructure. - Experience configuring and troubleshooting SNMP, ICMP, WMI/WinRM, APIs, and network connectivity. - Experience with SolarWinds automation, APIs, or scripting is preferred. - Experience integrating monitoring platforms with ITSM, PSA, RMM, or other operational systems is preferred. - Strong understanding of SolarWinds Platform architecture, polling, monitoring, alerting, and reporting. - Strong understanding of network and systems monitoring technologies. - Knowledge of SNMP, ICMP, WMI/WinRM, TCP/IP, DNS, and common network protocols. - Knowledge of Windows and Linux server environments. - Strong troubleshooting and analytical skills. - Strong understanding of automation and scripting concepts. - Ability to design standardized monitoring solutions across multiple client environments. - Strong communication and collaboration skills. ## Benefits **What We Offer** Competitive compensation & benefits package. Company events, recognitions, and celebrations. Career development and growth opportunities. ## Apply [Apply at Jolera](https://apply.workable.com/jolera/j/BDB3D665CA/apply) --- Powered by [Workable](https://www.workable.com)