# Customer Service Specialist

> Joyce Windows, Sunrooms & Baths · Berea, United States · Full-time · Posted 2026-08-25

**Salary:** USD 42,000–52,000

**Workplace:** on_site

**Department:** Joyce Manufacturing Co.

## Description

Join our team at Joyce Manufacturing as a Customer Service Representative specializing in residential building products. In this role, you will serve as a key point of contact for dealers and home improvement companies, assisting with warranty and non-warranty service inquiries, processing various requests, and coordinating with internal teams to ensure timely and effective resolution of customer concerns. The ideal candidate is highly organized, detail-oriented, and committed to delivering outstanding customer service. This is a full-time position that reports to the company Headquarters Monday through Friday.  Flexible with start and end times.

**What you’ll do**

-   Answer incoming customer calls and respond to inquiries professionally, accurately, and in a timely manner.
-   Using Fenevision, process warranty claims, service requests, and related documentation while maintaining a high level of customer satisfaction.
-   Support customers with troubleshooting resources and process guidance.
-   Collaborate with internal departments, including Field Service, Sales, Engineering, Logistics, Plant Operations, and Management—to resolve customer concerns and order-related issues.
-   Expedite special requests and coordinate solutions to meet customer deadlines and expectations.
-   Maintain a positive, flexible, and solution-oriented approach when addressing customer concerns and changing priorities.
-   Perform clerical and administrative tasks, including data entry and documentation management.
-   Support departmental goals and perform other duties as assigned.

**Preferred**

-   2–3 years of customer service experience in a manufacturing, service, office, or related environment.
-   Experience supporting service requests, order entry, or customer account management.
-   Prior experience and knowledge of building materials, windows, and doors.

**Minimum Requirements**

-   High School Diploma or equivalent required.
-   Previous experience in customer service or sales.  Experience in the window & door industry, building maintenance or construction is desired, but not required.
-   Excellent verbal and written communication skills, with a proven ability to handle customer escalations calmly and professionally.
-   Task-oriented with sense of urgency.
-   Ability to establish relationships with customers, vendors, and employees alike.
-   Working knowledge of Microsoft Office. Microsoft Word & Excel required.
-   Knowledge of ERP system FeneVision preferred but not required, training provided.
-   Team player with excellent interpersonal and communication skills.
-   Capacity to juggle inbound calls, quoting, and service requests simultaneously without sacrificing attention to detail.
-   Analytical mindset to interpret customer data and help improve overall satisfaction and efficiency.

**Benefits:**

-   Health, dental, and vision insurance
-   401(k) and Company Match
-   Vacation Time
-   PTO

**Salary:**

Competitive hourly pay based on experience, typically ranging from $20–$25 per hour. Exceptional candidates with directly relevant experience may be considered above this range.

## Apply

[Apply at Joyce Windows, Sunrooms & Baths](https://apply.workable.com/joyce-factory-direct-1/j/EAAE6C015E/apply)

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