# Customer Experience Supervisor (Pharma)

> JUST ONE | Recruitment & Executive Search agency · Athens, Greece · Full-time · Posted 2026-06-05

**Workplace:** on_site

## Description

A well-known Greek pharmaceutical company with a rich history and significant legacy in the pharmaceutical field of generic medicines.

**Responsibilities**

-   Take ownership of customers issues and follow problems through to resolution.
-   Develop service procedures and standards.
-   Establish a service mind within the organization by implementation necessary processes.
-   Keep accurate records and document customer service actions and discussions.
-   Keep ahead of industry’s developments, market trends and apply best practices to areas of improvement.
-   Analyzing price change requests from customers by evaluating margin impact, potential incremental volume, and competitor price levels.
-   Manage new business agreements (CMO and out-licensing) by coordinating requirements, developing, and negotiating contracts and integrating contract requirements with business operations.
-   Establish a clear territory plan which focuses on bringing in new CMO business.
-   Analyze territory and account data, and then develop and implement strategic and tactical account plans to maximize revenue and profitability.
-   Define and negotiate the terms of the contracts/programs and ensure support and approval from all stakeholders both internally and externally.
-   Collaborate with internal stakeholders to design, implement and deliver marketing, business development and business driven communication strategies.

## Requirements

-   Bachelor's in Commercial, Pharmaceutical or any Science related field. A Master’s degree is an advantage.

-   Minimum  2 years of relevant experience in BD, Supply Chain or Customer Service positions.
-   Demonstrated ability to build and maintain long-term, trust-based relationships with clients.
-   Excellent verbal and written communication skills.
-   Ability to collaborate with internal teams and external stakeholders effectively.
-   Advanced MS Office skills
-   Ability to work independently and manage multiple priorities in a fast-paced environment.
-   Strong negotiation and conflict-resolution skills.

## Benefits

-   Competitive remuneration package, including benefits

-   Ability to become part of one of the most dynamic and prospective teams in the Pharmaceutical industry in Greece
-   Continuous opportunities in advancing personal and career goals

## Apply

[Apply at JUST ONE | Recruitment & Executive Search agency](https://apply.workable.com/justone-gr/j/013046A118/apply)

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