# IT Applications Support Specialist

> JUST ONE | Recruitment & Executive Search agency · Athens, Greece (Hybrid) · — · Posted 2025-06-01

**Workplace:** hybrid

## Description

**Responsibilities**

-   Investigate and resolve application-related incidents through the organization’s ITSM platform; escalate or forward tickets to internal IT teams or external vendors when necessary
-   Monitor the performance and availability of business applications, implement proactive measures to prevent issues, and participate in root cause analysis for recurring incidents
-   Handle user requests (service requests) in line with the service catalog and SLA specifications; provide technical support to end-users and central departments
-   Collaborate with development teams and vendors to support system upgrades, maintenance, and application updates
-   Prepare and maintain documentation such as user manuals, FAQs, and training materials
-   Generate incident and SLA performance reports, and contribute to operational reporting

## Requirements

-   Bachelor’s in Computer Science, Information Technology, Engineering, Business, or related fields
-   2–5 years in application support or IT operations
-   Knowledge of SLA management, service catalogs, and reporting tools
-   Familiarity with SQL, scripting, monitoring, or automation tools
-   ITIL Certification (Preferred)
-   Understanding of cloud-based applications, software architecture, and cybersecurity fundamentals
-   Experience with ITSM tools (e.g., ServiceNow), SAP, and observability platforms

## Benefits

-   Continuous training in new technologies and tools 
-   Career development and growth opportunities 
-   Competitive bonus scheme, performance-based

## Apply

[Apply at JUST ONE | Recruitment & Executive Search agency](https://apply.workable.com/justone-gr/j/C1E4CF6B1A/apply)

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