# Client Support

> K1X · United States (Remote) · Full-time · Posted 2026-05-06

**Salary:** USD 90,000–100,000

**Workplace:** remote

**Department:** Client Success

## Description

### Who We Are

At **K1x**, we are transforming the tax software landscape with cutting-edge technology that simplifies and streamlines complex tax processes. Our **AI-powered solutions** help businesses and tax professionals reduce administrative burdens, ensure compliance, and deliver an exceptional client experience.

We are committed to providing **world-class, AI-driven support** that helps clients resolve issues quickly and efficiently.

As a **Client Support Specialist**, you will be the first point of contact for customer inquiries, delivering responsive, high-quality support through messaging, ticketing, and AI-powered self-service solutions. You’ll manage multiple client conversations at once, resolve issues, and escalate more complex concerns when needed.

This role is perfect for someone who is **curious, solution-oriented, and eager to challenge “why not” instead of defaulting to “cannot.”** You’ll also play a critical role in optimizing our AI and automation tools to reduce ticket volume, improve response times, and empower clients to self-serve whenever possible.  

### What You’ll Do

**Client Support & Problem Solving**

-   Provide fast, professional, and empathetic customer support through messaging and ticketing channels
-   Manage multiple client conversations simultaneously, ensuring timely responses and effective issue resolution
-   Document and escalate complex cases to Product, Engineering, or Client Success teams when necessary
-   Partner with the Client Success team to deliver seamless client experiences across support and account management

**AI & Self-Service Optimization**

-   Leverage AI tools to enhance client interactions and improve ticket resolution efficiency
-   Analyze client inquiries to identify insights and recommend opportunities to optimize AI-powered chatbots, self-help resources, and automated workflows
-   Expand and refine the knowledge base to address recurring questions and emerging product issues

**Continuous Improvement & Collaboration**

-   Monitor support trends and client feedback to proactively identify areas for improvement
-   Collaborate with Product and Engineering teams to surface recurring issues and advocate for product enhancements
-   Contribute to internal documentation and training materials to strengthen support processes

### Success Criteria

To be successful in this role, you will:

-   Resolve client inquiries efficiently, maintaining a high volume of tickets while ensuring accuracy and quality
-   Respond quickly to client messages, achieving strong first-response times and delivering a seamless support experience
-   Manage multiple, rapid-fire conversations, shifting seamlessly between varying levels of complexity, urgency, and client needs
-   Drive timely issue resolution, minimizing delays and streamlining workflows for faster outcomes
-   Maintain high customer satisfaction, consistently achieving strong CSAT scores through clear, effective communication and support
-   Optimize AI and self-service solutions, proactively improving automation tools to enhance the client experience and reduce ticket volume
-   Effectively manage escalations, resolving most cases at the first level while properly elevating complex concerns
-   Stay composed under pressure, remaining adaptable and solution-oriented in a fast-paced environment

## Requirements

-   5-7 years of experience in client support or technical customer service, ideally in a B2B SaaS
-   environment
-   Experience managing messaging-based customer interactions and handling multiple
-   conversations at once
-   Familiarity with Zendesk, HubSpot, or other service hub platforms – experience with AI-driven
-   support tools is a plus
-   Strong problem-solving skills and a curiosity-driven mindset – you’re always looking for better
-   ways to support clients
-   Ability to communicate with mid-market and enterprise clients in a professional, brand-aligned
-   manner
-   Comfort working in a fast-paced, evolving environment with a willingness to adapt and optimize

**Why Us?**

-   Be part of a company pioneering AI-driven client support in tax software
-   Work in a 100% remote environment with a collaborative, supportive team
-   Gain exposure to cutting-edge AI, automation, and self-service technologies
-   Within one year, grow into senior support or client success roles with clear career progression
-   Thrive in a growing startup culture that values innovation and problem-solving
-   Access competitive benefits, including unlimited PTO, holidays, healthcare, and 401K

## Benefits

-   Unlimited Vacation Policy + Sick Time
-   Fully Remote Opportunity
-   Benefits/401K
-   Growing Startup Culture
-   Unlimited Vacation Policy + Sick Time + Holidays
-   Paid Parental Leave
-   Fully Remote Opportunity
-   Healthcare Benefits and 401K
-   Growing Startup Culture

## Apply

[Apply at K1X](https://apply.workable.com/k1x/j/1CD42EB432/apply)

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