# Experience Manager - Horizontal Community

> Kaizen Asset Management Services · Dubai, United Arab Emirates · Full-time · Posted 2026-11-02

**Workplace:** on_site

**Department:** Owners Association

## Description

**KAIZEN Asset Management Services** is a leading Dubai-based property management firm established in 2006 and the region’s first ISO 9001:2015-certified provider. We deliver comprehensive solutions across Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services, serving prominent real estate clients across the UAE.

We are excited to launch a new flagship project and are seeking an experienced **Experience Manager with a strong background in horizontal community management**, particularly villa and townhouse developments. The ideal candidate will have proven expertise in community operations, resident relations, and facilities coordination, with a passion for delivering exceptional living experiences.

### **Key Responsibilities:**

Oversee **community management**, including financial management, maintenance, and resident experience.

-   _Ensure compliance with all_ _**relevant laws, regulations, and owners association bylaws**__._
-   _Monitor_ _**service providers’ performance**__, ensuring adherence to company SLAs and KPIs._
-   _Develop and implement strategies to_ _**optimize and grow**_ _the buildings under management._
-   _Collaborate with_ _**cross-functional teams**_ _to enhance service delivery and customer satisfaction._
-   _Lead initiatives focused on_ _**sustainability, environmental stewardship, and technology integration**__._
-   _Establish and maintain strong relationships with_ _**property owners, vendors, and authorities**__._
-   _Regularly assess_ _**building operations**_ _to ensure efficiency and high standards._
-   _Prepare and present_ _**reports to senior management and clients**__._
-   _Stay updated on_ _**industry trends, best practices, and legal developments**__._

**What We Offer:**

-   _Opportunity to manage a_ _**high-profile new project**_ _with KAIZEN AMS._
-   _A chance to contribute to_ _**innovative and sustainable community solutions**__._
-   _Collaboration with a_ _**passionate and professional team**_ _dedicated to excellence._

If you are an **experienced community management professional** with a passion for delivering outstanding service and creating thriving communities, we would love to hear from you.

## Requirements

-   Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).
-   Minimum of 5 years of experience in owners association management.
-   certification in property management or owners association management (e.g., CMCA, M100, PCAM).
-   Strong knowledge of local laws and regulations related to owners' associations.
-   Exceptional communication and interpersonal abilities.
-   Proficiency in financial management and reporting.
-   Commitment to sustainability and environmental stewardship.
-   Technologically sawy with experience in property management software.

## Apply

[Apply at Kaizen Asset Management Services](https://apply.workable.com/kaizenams/j/524C398F02/apply)

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