# Technical Support - N

> Keller Executive Search · Philippines (Remote) · — · Posted 2026-05-20

**Workplace:** remote

**Department:** n8n-Haldren

## Description

### **Job Summary**  

The Technical Support role is responsible for providing first-line and/or advanced technical assistance to customers, internal users, or partners. This position involves diagnosing and resolving technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction.  

### **Key Responsibilities**  

-   Provide technical support via phone, email, chat, or ticketing systems  
    
-   Troubleshoot hardware, software, network, and system-related issues  
    
-   Diagnose problems and implement effective solutions in a timely manner  
    
-   Escalate complex or unresolved issues to higher-level support teams  
    
-   Document incidents, solutions, and troubleshooting steps in support systems  
    
-   Install, configure, and maintain systems, applications, and devices  
    
-   Assist with system upgrades, patches, and routine maintenance  
    
-   Monitor system performance and proactively identify potential issues  
    
-   Educate users on best practices and proper system usage  
    
-   Collaborate with cross-functional teams (IT, engineering, product teams)

## Requirements

### **Required Skills & Qualifications**  

-   Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)  
    
-   Proven experience in technical support, help desk, or IT services  
    
-   Strong troubleshooting and problem-solving skills  
    
-   Knowledge of operating systems (Windows, macOS, Linux)  
    
-   Familiarity with networking concepts (TCP/IP, DNS, VPN)  
    
-   Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira)  
    
-   Good understanding of hardware components and peripherals  
    
-   Strong communication and customer service skills  
    
-   Ability to work independently and under pressure

## Benefits

### **Preferred Qualifications**  

-   Certifications such as CompTIA A+, Network+, or ITIL  
    
-   Experience supporting enterprise applications or cloud platforms (e.g., Microsoft 365, Azure, AWS)  
    
-   Knowledge of cybersecurity basics  
    

### **Key Competencies**  

-   Customer-focused mindset  
    
-   Attention to detail  
    
-   Analytical thinking  
    
-   Time management  
    
-   Team collaboration  
    
-   Adaptability  
    

### **Work Environment**  

-   May require shift work (including nights/weekends depending on “N” designation)  
    
-   Office-based, remote, or hybrid setup  
    
-   Fast-paced support environment

## Apply

[Apply at Keller Executive Search](https://apply.workable.com/keller-executive-search/j/544B7F610E/apply)

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