# Bilingual Programs Manager #1201 > Keller Executive Search · Los Angeles, United States (Hybrid) · Full-time · Posted 2026-06-11 **Salary:** USD 65,000–80,000 **Workplace:** hybrid **Department:** R-MW ## Description Our client is a well-regarded, mission-focused nonprofit organization serving individuals and families throughout the greater Los Angeles area. As a small and closely connected team, each position plays an important role in helping the organization deliver meaningful support to the community. Our client is seeking a Bilingual Program Services Manager to oversee community-facing direct services. The position focuses on three core areas: the 800 Helpline, programs for individuals and families, and community education. Many services are provided in both Spanish and English, so bilingual fluency is essential. This role reports to the Executive Director and works closely with the board’s Program Committee to develop and implement the annual plan for programs and services. The successful candidate will oversee, coordinate, operate, and strengthen these programs, manage staff and volunteers, monitor outcomes, and identify new ways to expand access, including through online resources. **Run the 800 Helpline (information and referral)** - Partner with the Spanish Program Specialist to ensure materials remain accurate, relevant, and appropriate for a diverse community. - Lead the team responsible for incoming calls, intake completion, needs assessments, and sharing information by phone, email, and mail. - Coordinate with the national office, which manages the shared database and referral protocols, to maintain data quality, improve processes, and exchange ideas. - Refer callers to programs and community resources, while providing case management and follow-up whenever possible. - Manage the Helpline and establish clear protocols so callers across the region receive timely, helpful support. - Oversee the Emergency Assistance Program and the Safety Resource Program, including pillboxes and ID bracelets. **Lead community education** - Expand the program’s impact by recruiting, training, and managing parents, advocates, and professionals to deliver education directly. - Coordinate the Brain Exhibit to educate students on brain health and seizure first aid. - Plan and facilitate First Aid trainings in schools and organizations. **Lead patient and family education** - Provide one-on-one education and advocacy, coordinate sessions for newly diagnosed individuals, and arrange speakers focused on self-advocacy. - Build new partnerships and maintain strong relationships with current partners so people have access to updated information and treatments. - Work with centers and community organizations to deliver educational programs across the region, with particular attention to underserved communities. **Manage supportive care programs** - Ensure all programs meet the organization’s standards, including those supported or delivered by other staff members. - Plan, implement, and evaluate social, recreational, educational, and therapeutic programs. - Programs may include Family Weekend Camp, Family Days and social outings, Summer Camp, Adult Social and Retreat events, art therapy sessions, Kids Crew events, and monthly support groups. **Support the wider team and mission** - Collaborate with the Development team on grant requests and reports, and help sustain donor relationships. - Deliver programs in virtual formats and keep resources accessible online. - Assist the Executive Director in guiding other program staff. - Support colleagues across awareness, advocacy, and signature events, as these areas often intersect. - Represent the organization in the community and participate in most organizational activities. ## Requirements ### Essential - Excellent written, verbal, and interpersonal communication skills. - Strong Microsoft Office skills and experience working with databases. - Fluency in Spanish and English, both written and spoken. - Ability to represent the organization with professionalism and integrity. - Bachelor’s degree and a minimum of five years of experience in program development and management. - Ability to lead diverse teams that include staff, community organizations, and corporate partners. - Willingness to work occasional evenings and weekends, with rare travel within the U.S. - Valid driver’s license and dependable transportation for regular travel across the region. - Comfort working with a broad range of people, including clients with varying abilities and individuals from diverse backgrounds. - Strong attention to detail and the ability to manage multiple projects with different timelines. ### Preferred - Familiarity with the organization’s mission and the ability to speak to it. - Experience supporting people and families. - On-the-job training is provided. **Reports to:** Executive Director **Travel:** Regular regional travel. Business mileage reimbursed at the standard rate ## Benefits - Salary of $65,000 to $80,000 per annum - Hybrid work schedule - 11 paid holidays per year - 2 personal days per year - Medical, dental, vision, and life insurance - 403(b) retirement plan - Paid office parking **Equal Employment Opportunity and Non-Discrimination Policy**  Equal Employment Opportunity Statement: Both Haldren and our clients are Equal Opportunity Employers. For all positions, whether with Haldren or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.  Commitment to Diversity: Haldren and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.  Reasonable Accommodations: Both Haldren and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.  Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.  Compliance with Laws: Both Haldren and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Workplace Harassment: Both Haldren and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  E-Verify Participation: Haldren and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.  Privacy and Pay Equity:  - California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at [www.haldren.com](http://www.haldren.com/).  - Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.  - Both Haldren and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.  State-Specific Information:  - Rhode Island: We do not request or require salary history from applicants.  - Connecticut: We provide wage range information upon request or before discussing compensation.  - New Jersey: We do not inquire about salary history unless voluntarily disclosed.  Veteran Status: Both Haldren and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.  Use of Artificial Intelligence in Recruitment  Haldren and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.  Genetic Information: In accordance with federal and state laws, both Haldren and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.  Local Laws: Both Haldren and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.  Note: This job posting may be for a position with Haldren or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location. ## Apply [Apply at Keller Executive Search](https://apply.workable.com/keller-executive-search/j/CD6B82905D/apply) --- Powered by [Workable](https://www.workable.com)