# Consumer Direct Loan Officer

> Key Mortgage Services · Schaumburg, United States (Hybrid) · — · Posted 2026-06-15

**Workplace:** hybrid

## Description

The Consumer Direct Loan Officer is responsible for handling inbound requests, building rapport with the customer, determining the customer's needs, taking applications, and quoting fees and interest rates.

### Core Responsibilities

-   Educate clients about the mortgage and home buying process
-   Engage with prospective and existing clients to understand their needs and present tailored solutions. 
-   Explain the various types of mortgage programs available
-   Counsel about ways to position the client for success as a home buyer
-   Advise about opportunities to improve the clients financial situation
-   Guide clients in choosing the mortgage that is best suited to their needs and qualifications
-   Issue accurate preapprovals supported by documentation  
-   Provide timely quotes to customers and educate them about the process to ensure an exceptional client experience. 
-   Communicate with referral partners and transaction stakeholders
-   Participate in weekly pipeline reviews with processing

## Requirements

-   NMLS license or willingness to obtain
-   Knowledge of agency (Fannie, Freddie) g,overnment (FHA & VA) and DPA as well as non-QM /portfolio mortgage programs.
-   Experience with POS (Glyde/Blend), LOS (Encompass), and CRM (TE).
-   Familiarity with Dialpad phone system and Mortgage Coach preferred.
-   Excellent people skills.
-   Excellent verbal and written communication skills
-   Has the ability to multi-task in a very fast paced environment
-   High School Diploma or equivalent required

### Salary Range

-   $40,000 base + commission and bonus

## Benefits

-   Medical
-   Dental
-   401k with employer match
-   Paid Time Off
-   Volunteer Time Off

## Apply

[Apply at Key Mortgage Services](https://apply.workable.com/key-mortgage/j/B95837861E/apply)

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