# Videogames Customer Service Representative (Only WRITTEN SUPPORT)

> Keywords Studios · Mexico (Remote) · — · Posted 2025-10-22

**Workplace:** remote

**Department:** Player Support

## Description

Keywords Studios Mexico is looking for customer service representatives for _written support_ - NO CALLS.

**POSITION SUMMARY:**

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

## Requirements

-   Strong written and verbal communication skills in English and Spanish.
-   Ability to multi-task.
-   Ability to easily adapt in a constant evolution environment
-   Excellent customer service skills
-   Ability to actively listen to instructions and execute tasks communicated.
-   Full-time availability
-   High School Diploma preferred but not required.
-   Living in Mexico City or Estado de Mexico.

## Benefits

-   Salary: $10,500 gross (before taxes)
-   Law Benefits.
-   2 days off.
-   Career path.

_After 3 months:_

-   Medical expenses insurance.
-   Saving funds.
-   Grocery tickets ($1,200)

_Here you can watch some videos from our official FB account regarding this position:_

[https://www.facebook.com/watch/?v=612148667236746&...](https://www.facebook.com/watch/?v=612148667236746&ref=sharing)

[https://www.facebook.com/watch/?v=570454408169826&...](https://www.facebook.com/watch/?v=570454408169826&ref=sharing)

[https://www.facebook.com/watch/?v=1108036716785896...](https://www.facebook.com/watch/?v=1108036716785896&ref=sharing)

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at [https://www.keywordsstudios.com/en/applicant-privacy-notice](https://www.keywordsstudios.com/en/applicant-privacy-notice).

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote

## Apply

[Apply at Keywords Studios](https://apply.workable.com/keywords-intl1/j/0A7AC0FAFB/apply)

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