# Clinical Supply Systems Associate > Keywords Studios · Indianapolis, United States (Hybrid) · Full-time · Posted 2026-10-13 **Workplace:** hybrid **Department:** Embedded Services ## Description **Work Location:** Hybrid role - onsite in Indianapolis, IN downtown area **Work Hours:** Monday - Friday, 8:00 am - 5:00 pm EST Keywords Studios is hiring for our pharmaceutical client for a **Clinical Supply Systems Associate**. This role supports Interactive Response Technology (IRT) & Randomization and Trial Supply Management (RTSM) platforms — primarily e-CTS & IWRS — that power clinical trial material distribution & logistics. The Associate bridges business and technical teams: troubleshooting system/data issues, gathering & documenting requirements, & supporting quality/validation processes for these regulated systems. **Key Responsibilities of the role:** - Build knowledge of Interactive Response Technology (IRT) & Randomization & Trial Supply Management (RTSM) platforms, especially e-CTS and IWRS, and provide day-to-day support for their functionality, configuration, changes, and issue resolution. - Support the clinical trial material distribution and logistics processes managed through these systems. - Investigate system & data issues, identify root causes, & help resolve problems using SQL or other database query tools. - Review high-level solution designs from technical teams & provide input to confirm that proposed solutions meet business requirements. - Work with business subject matter experts & stakeholders to define, clarify, & document functional and non-functional requirements. - Explain business requirements to project team members so they can develop solution architecture, detailed designs, requirements documentation, and test plans. - Develop an understanding of automated clinical inventory methods & apply that knowledge when troubleshooting supply & system issues. - Learn how e-CTS, CT-WIN, & SAP exchange data through AWS Glue integrations, & assist with investigating integration issues. - Review requirements, test cases, & test scenarios in Application Lifecycle Management (ALM) to support system testing and quality. - Follow applicable Computer System Validation (CSV), GxP, quality, & change-management processes for regulated clinical systems. - Collaborate with colleagues, share knowledge, & contribute to continuous learning & process improvement across the team. _**A strong applicant will have:**_ **Technical/Systems Skills** • Use SQL to query databases, extract data, and investigate issues across e-CTS, IWRS, and connected systems. • Apply knowledge of Interactive Response Technology (IRT) & Randomization & Trial Supply Management (RTSM) platforms, especially e-CTS and IWRS. • Understand system integrations & data movement, including extract, transform, & load (ETL) processes using AWS Glue, as well as related distribution, logistics, and supply-planning processes. • Apply Computer System Validation (CSV) and GxP compliance principles when supporting regulated clinical systems. • Use Application Lifecycle Management (ALM) tools to review & manage requirements, test cases, & test scenarios. **Domain/Process Skills** • Understand the end-to-end clinical supply chain, including forecasting, supply planning, distribution, & logistics. • Understand the drug-development lifecycle & how clinical trials are planned & conducted. • Follow the regulatory & quality requirements that govern clinical development & support audit & inspection readiness. **Analytical & Reporting Skills** • Analyze system and data issues, use evidence to identify root causes, & recommend practical solutions. • Translate business needs into clear technical or system requirements that project & technical teams can use. • Communicate findings, risks, & recommendations clearly to both business and technical stakeholders. ## Requirements - Minimum of 1 year experience with systems supporting Clinical Supply Chain including but not limited to IRT/RTSM, Supply Planning, ERP, or Distribution/logistics. - Understanding of Structured Query Language (SQL). **Education Requirement:** - Minimum Bachelor’s in IT, Computer Science/Engineering, Information systems, or a related STEM field. ## Benefits **Keywords provides all its contingent workforce with:** - Medical, dental & vision benefits - Paid time off (including sick & select holidays) - 401(k) enrollment with 3% employer matching _We are an equal opportunity employer & all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law_ Role Information: EN Studio: Keywords Studios Location: Indianapolis, IN Area of Work: CT Service: Supply Employment Type: Contractor Working Pattern: Full Time This Organization Participates in E-Verify _Keywords Studios is committed to fair & ethical hiring practices. We expect candidates to conduct themselves with honesty & to participate in all applications and interviews independently, presenting their own knowledge & experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process._ ## Apply [Apply at Keywords Studios](https://apply.workable.com/keywords-intl1/j/2165264C73/apply) --- Powered by [Workable](https://www.workable.com)