# Sr. Engineering Manager

> Keywords Studios · Pune, India (Hybrid) · Full-time · Posted 2026-01-19

**Workplace:** hybrid

**Department:** Helpshift - Engineering

## Description

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over ~7 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.

  
As an Engineering Manager you will get a chance to work  with and manage a technically rigorous but fun team of engineers. Our engineers are product minded ([https://blog.pragmaticengineer.com/the-product-minded-engineer/](https://blog.pragmaticengineer.com/the-product-minded-engineer/)) and take deep care about shipping quality features and maintaining our systems. Please check out our Engineering Blog: [](https://medium.com/helpshift-engineering)[Helpshift Engineering](https://medium.com/helpshift-engineering) to get a sense of all the interesting work going on at Helpshift.

About the role: 

-   You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
-   Evaluate software solutions and system performance, as well as supervising the software development team.
-   Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
-   Manage the development, deployment, and integration of software solutions.
-   Strive to improve performance, efficiency and sustainability of product.
-   Advocate on behalf of team members
-   Demonstrate patience and use effective explanations when mentoring junior software developers.
-   Plan and execute strategies for completing projects on time.
-   Determine the need for training and talent development.
-   Hire team members and contractors.
-   Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
-   Collaborate with other team leaders and departments.

Qualifications: 

-   Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
-   5+ years of experience in software development.
-   3+ years experience in team management.
-   Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
-   Leadership, team building, and mentoring skills
-   Exceptional interpersonal and communication skills.
-   In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript.
-   Production experience of systems using Elasticsearch, Kafka, Redis
-   Ability to keep up with software industry trends and innovation.

Nice to have: 

-   Have experience in managing 10+ engineers
-   Proficiency in documenting processes and monitoring performance metrics.
-   Knowledge of functional programming is a plus. (We use Clojure)
-   Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.

## Apply

[Apply at Keywords Studios](https://apply.workable.com/keywords-intl1/j/2B42E53B8C/apply)

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