# IT Support Analyst

> Keywords Studios · Liverpool, United Kingdom · Full-time · Posted 2026-04-29

**Workplace:** on_site

**Department:** IT

## Description

We are looking for an IT Support Analyst to support the systems, tools, and infrastructure that keep our game development studio running smoothly. This role covers a broad range of responsibilities across end-user support, cloud services, hardware, basic networking, and core studio operations.

You’ll provide reliable technical support to users while contributing to the general improvement of the IT department. This is a hands-on, office based role with opportunities to develop technical skills, support creative teams, and work in a fast-paced production environment. The position will also involve supporting a regional studio setup, with potential travel between local sites where needed.

### Key Responsibilities

-   Provide 1st and 2nd line support for user, system, and platform issues
-   Troubleshoot and resolve technical problems (PCs, laptops, peripherals, applications)
-   Log, track, and update support tickets in the helpdesk system
-   Maintain, repair, and upgrade desktop and laptop hardware
-   Escalate appropriately to senior team members
-   Balance reactive support with proactive improvement
-   Admin SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
-   Support VPN, secure remote access, and hybrid connectivity
-   Assist with basic network and connectivity troubleshooting
-   Keep office spaces organized, set up desks and workstations, handle deliveries, and maintain the stock room
-   Track and audit hardware and software, including licenses, ensuring compliance and accurate inventory records
-   Identify opportunities to improve reliability, process, and user experience
-   Contribute to technical initiatives across systems, platforms, and service operations
-   Assist in technical documentation

## Requirements

-   Good general technical knowledge
-   Strong knowledge of computer hardware (High spec gaming systems)
-   Ability to diagnose and resolve technical issues
-   Basic networking understanding (e.g., connectivity, TCP/IP)
-   Able to work autonomously, anticipate, and take initiative
-   Ability to document solutions and follow procedures
-   Comfortable working independently and as part of a team
-   Provide friendly, patient, and empathetic support  
    

**Desirable**

-   Certifications such as CompTIA A+, Network+, or ITIL Foundation
-   Previous work in a tech‑focused or fast‑paced environment
-   Comfortable with service management frameworks or ticketing systems
-   Experience with cloud platforms
-   Familiar supporting remote or hybrid work environments

## Benefits

-   Holiday - 25 days per annum + UK Bank Holidays
-   BUPA Medical and Dental coverage
-   Group Income Protection
-   Group Life Assurance
-   Employee Assistance Program (EAP)
-   Enhanced Employer Pension Contributions
-   Cycle Scheme
-   Tech Scheme
-   Electric Car Scheme

_Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees._

**PERSONAL DATA PROTECTION POLICY**

_Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy (_[https://www.keywordsstudios.com/privacy-policy).](https://www.keywordsstudios.com/privacy-policy\).)

## Apply

[Apply at Keywords Studios](https://apply.workable.com/keywords-intl1/j/528A177FC4/apply)

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