# SE II -DevOps Developer Productivity > Keywords Studios · Pune, India (Hybrid) · Full-time · Posted 2026-10-12 **Workplace:** hybrid **Department:** Helpshift - Engineering ## Description About the Team The Developer Productivity (DevX) team builds and maintains the tools, platforms, and infrastructure that help Helpshift engineers reliably **build, test, deploy, and release** products. We work across CI/CD, build and release automation, developer tooling, cloud infrastructure, Kubernetes, observability, security, and engineering workflows. Our goal is to reduce engineering friction, improve developer productivity, and make software delivery **faster, safer, and more reliable**. We are looking for an engineer who can independently own complex DevX problems, build scalable engineering solutions, and partner with teams across Helpshift to improve developer productivity. What You'll Work On ### CI/CD & Release Engineering - Design, implement, and maintain reliable CI/CD pipelines for build, test, deployment, and release workflows. - Improve pipeline performance, reliability, scalability, and maintainability. - Identify bottlenecks in build and release workflows and drive improvements. - Develop release automation and deployment workflows. - Troubleshoot complex pipeline and release failures. **Tools / Technologies:** Jenkins, GitHub Actions, GitLab CI, Git, Argo CD, Argo Rollouts, Helm, or equivalent. ### Developer Productivity & Automation - Design and build tools that improve developer productivity and reduce engineering friction. - Identify recurring engineering problems and automate them through scalable solutions. - Build internal developer tooling, CLI utilities, and workflow automation. - Understand developer workflows and identify opportunities to improve the overall SDLC. **Languages / Technologies:** Python, Shell/Bash, Go, Java, Clojure, or equivalent. ### Cloud & Infrastructure - Design and maintain cloud infrastructure supporting CI/CD, development, testing, and engineering platforms. - Build infrastructure using Infrastructure as Code. - Design solutions with appropriate considerations for scalability, reliability, security, and cost. - Improve infrastructure automation and operational efficiency. **Tools / Technologies:** AWS, GCP, Azure, AWS CDK, Terraform, CloudFormation, Pulumi, Ansible, or equivalent. ### Containers & Platform Engineering - Design and operate containerised platforms used by engineering teams. - Work with Kubernetes-based infrastructure and deployment platforms. - Improve reliability, scalability, security, and efficiency of container platforms. - Troubleshoot complex Kubernetes and container issues. **Tools / Technologies:** Docker, Kubernetes, Amazon EKS, Helm, Kustomize, ECR, Argo CD, or equivalent. ### Observability & Reliability - Design and improve observability for DevX platforms and engineering infrastructure. - Develop meaningful metrics, dashboards, alerts, logs, and traces. - Identify reliability and performance bottlenecks using observability data. - Drive improvements to system availability and operational efficiency. **Tools / Technologies:** Prometheus, Grafana, CloudWatch, Dynatrace, Datadog, Loki, OpenSearch/Elasticsearch, Fluent Bit, OpenTelemetry, or equivalent. ### Security in Engineering Workflows - Integrate security into CI/CD and developer workflows. - Design secure pipeline and infrastructure patterns. - Improve container, dependency, code, and infrastructure security. - Work with security teams to address risks and compliance requirements. **Tools / Technologies:** Trivy, Prisma Cloud, Snyk, Checkov, cfn-guard, cdk-nag, OPA/Conftest, IAM and secrets-management solutions, or equivalent. ### Build, Test & Developer Environments - Improve build and test infrastructure used by engineering teams. - Identify bottlenecks in build and test workflows and improve their performance. - Design and maintain scalable development and test environments. - Improve sandbox and environment provisioning through automation. - Partner with engineering teams to understand and solve developer workflow challenges. ### Troubleshooting & System Reliability - Diagnose complex issues across CI/CD, cloud infrastructure, Kubernetes, networking, and distributed systems. - Perform root-cause analysis and drive issues through resolution. - Identify systemic problems rather than only addressing individual incidents. - Contribute to incident response, reliability improvements, and operational practices. What Success Looks Like - More reliable and efficient CI/CD and release workflows. - Measurable reduction in build, test, and deployment friction. - Improved reliability and observability of DevX platforms. - Increased automation and reduced engineering toil. - Scalable and maintainable developer infrastructure. - Strong adoption of DevX tools and solutions across engineering teams. - Successful ownership and delivery of complex DevX initiatives. - Effective collaboration with engineering teams to solve systemic productivity problems. ## Requirements What We're Looking For - **4–7 years** of experience in software engineering, DevOps, infrastructure, platform engineering, SRE, or a related field. - Strong Linux/Unix fundamentals. - Strong hands-on experience with CI/CD and automation. - Experience designing and operating production-grade engineering systems. - Strong understanding of Docker and Kubernetes. - Experience with cloud platforms, preferably AWS. - Hands-on experience with Infrastructure as Code and configuration management. - Strong programming or scripting experience in at least one language. - Ability to analyse complex technical problems and identify root causes. - Understanding of observability, reliability, security, scalability, and cost considerations. - Ability to independently own projects from problem definition through implementation, rollout, and operational support. - Strong collaboration and communication skills. - Ability to work with multiple engineering teams and influence technical solutions. - Strong sense of ownership and accountability. ### Good to Have - Experience building internal developer platforms or productivity tooling. - Experience with Jenkins and large-scale CI/CD systems. - Experience with AWS/EKS and cloud-native architectures. - Experience with GitOps using Argo CD or equivalent. - Experience with Helm and Kubernetes ecosystem tooling. - Experience with Prometheus, Grafana, OpenTelemetry, Dynatrace, Datadog, or equivalent. - Experience implementing security controls in CI/CD pipelines. - Experience with OPA, Checkov, cdk-nag, Trivy, or equivalent security tooling. - Experience with build systems, build caching, or distributed build infrastructure. - Experience improving engineering productivity through measurable outcomes. - Familiarity with VSCode, IntelliJ, or similar developer environments. - Experience mentoring engineers or providing technical guidance. ## Benefits What Success Looks Like - More reliable and efficient CI/CD and release workflows. - Measurable reduction in build, test, and deployment friction. - Improved reliability and observability of DevX platforms. - Increased automation and reduced engineering toil. - Scalable and maintainable developer infrastructure. - Strong adoption of DevX tools and solutions across engineering teams. - Successful ownership and delivery of complex DevX initiatives. - Effective collaboration with engineering teams to solve systemic productivity problems. ## Apply [Apply at Keywords Studios](https://apply.workable.com/keywords-intl1/j/5D23246119/apply) --- Powered by [Workable](https://www.workable.com)