# SE I - DevOps Developer Productivity

> Keywords Studios · Pune, India (Hybrid) · Full-time · Posted 2026-10-12

**Workplace:** hybrid

**Department:** Helpshift - Engineering

## Description

About the Team

The Developer Productivity (DevX) team builds and maintains the tools, platforms, and infrastructure that help Helpshift engineers reliably **build, test, deploy, and release** products.

We work across CI/CD, build and release automation, developer tooling, cloud infrastructure, Kubernetes, observability, security, and engineering workflows. Our goal is to reduce engineering friction, improve developer productivity, and make software delivery **faster, safer, and more reliable**.

We are looking for an engineer who enjoys automation, troubleshooting, learning new technologies, and building tools that make engineering teams more productive.

What You'll Work On

### CI/CD & Release Engineering

-   Build, maintain, and improve CI/CD pipelines for build, test, deployment, and release workflows.
-   Automate repetitive build and release activities.
-   Troubleshoot pipeline failures and improve pipeline reliability.
-   Work with version control and release workflows.

**Tools / Technologies:**  
Jenkins, GitHub Actions, GitLab CI, CircleCI, Git, Helm, Argo CD, or equivalent.

### Developer Productivity & Automation

-   Develop scripts and tools that simplify engineering workflows.
-   Automate repetitive operational and development tasks.
-   Identify small but impactful areas of friction in developer workflows.
-   Build and maintain CLI-based utilities and internal tooling.

**Languages / Technologies:**  
Python, Shell/Bash, Java, Clojure, Go, or equivalent.

### Cloud & Infrastructure

-   Work with cloud infrastructure supporting CI/CD and development environments.
-   Contribute to infrastructure provisioning and configuration automation.
-   Understand basic cloud networking, compute, storage, and IAM concepts.

**Tools / Technologies:**  
AWS, GCP, Azure, AWS CDK, Terraform, CloudFormation, Ansible, or equivalent.

### Containers & Kubernetes

-   Build and work with containerised applications and workloads.
-   Support Kubernetes-based development and deployment environments.
-   Troubleshoot common container and Kubernetes issues.

**Tools / Technologies:**  
Docker, Kubernetes, Amazon EKS, Helm, Kustomize, ECR, or equivalent.

### Observability

-   Implement and maintain basic monitoring and logging for DevX systems.
-   Use metrics, logs, and traces to troubleshoot issues.
-   Contribute to dashboards and alerts for engineering infrastructure.

**Tools / Technologies:**  
Prometheus, Grafana, CloudWatch, Dynatrace, Datadog, Loki, OpenSearch/Elasticsearch, OpenTelemetry, or equivalent.

### Security

-   Follow secure development and CI/CD practices.
-   Contribute to security checks within engineering workflows.
-   Understand basic concepts around IAM, secrets, dependencies, and container security.

**Tools / Technologies:**  
Trivy, Snyk, Prisma Cloud, Checkov, cfn-guard, OPA/Conftest, or equivalent.

### Build, Test & Developer Environments

-   Support development and test environments used by engineering teams.
-   Help improve build and test workflows.
-   Troubleshoot issues related to developer environments and tooling.
-   Contribute to sandbox and environment automation.

### Troubleshooting & Reliability

-   Diagnose issues across CI/CD, infrastructure, containers, and development environments.
-   Use logs, metrics, and system information to perform root-cause analysis.
-   Escalate and collaborate effectively on complex issues.
-   Participate in operational support and incident resolution.

## Requirements

What We're Looking For

-   **2–5 years** of experience in software engineering, DevOps, infrastructure, platform engineering, SRE, or a related field.
-   Good understanding of Linux/Unix systems.
-   Hands-on experience with CI/CD and automation.
-   Working knowledge of Git and software development workflows.
-   Experience with Docker and/or Kubernetes.
-   Experience with at least one programming or scripting language.
-   Exposure to cloud platforms, preferably AWS.
-   Basic understanding of Infrastructure as Code.
-   Understanding of monitoring, logging, and troubleshooting.
-   Strong problem-solving and debugging skills.
-   Comfortable working with CLI-based tools.
-   Good communication and documentation skills.
-   Willingness to learn and work across different technologies.
-   Ability to take ownership of assigned tasks and drive them to completion.

### Good to Have

-   Experience with Jenkins or another CI/CD platform.
-   Experience with AWS.
-   Experience with Kubernetes/EKS.
-   Experience with Terraform, AWS CDK, CloudFormation, or Ansible.
-   Experience with Python or Shell scripting.
-   Exposure to Prometheus/Grafana or similar observability tools.
-   Familiarity with Helm and GitOps.
-   Experience working with developer tooling or internal engineering platforms.
-   Familiarity with VSCode, IntelliJ, or similar IDEs.
-   Experience working with testing infrastructure.

## Benefits

What Success Looks Like

-   Reliable execution of assigned DevX projects and tasks.
-   Reduction of repetitive manual engineering work through automation.
-   Improved reliability of CI/CD and development workflows.
-   Faster troubleshooting and resolution of DevX issues.
-   Growing ownership of DevX systems and tools.
-   Positive collaboration with engineering teams.

## Apply

[Apply at Keywords Studios](https://apply.workable.com/keywords-intl1/j/730742E7A3/apply)

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