# Customer Service Representative

> KG Talent · Kewdale, Australia · Full-time · Posted 2026-11-04

**Salary:** AUD 70,000–75,000

**Workplace:** on_site

**Department:** Metroll

## Description

### Customer Service Representative | Perth

**Build Relationships. Solve Problems. Deliver Great Service.**

Metroll Perth is seeking a customer-focused and proactive **Customer Service Representative** to join our team.

As the first point of contact for many of our customers, you will play a key role in delivering outstanding service, processing orders, preparing quotations, and providing product information and support.

**About Metroll**

For more than 40 years, Metroll Perth has been a trusted manufacturer and supplier of quality building products to the construction industry throughout Western Australia. Our reputation is built on quality products, reliable service, and strong customer relationships.

**About the Role**

Working closely with our Sales, Production, and Operations teams, you will help ensure customers receive timely, accurate, and professional service from initial enquiry through to delivery.

Your responsibilities will include:

-   Managing customer enquiries via phone, email, and in person
-   Processing customer orders accurately and efficiently
-   Preparing quotations and following up on sales opportunities
-   Providing product information and technical guidance to customers
-   Building and maintaining strong relationships with new and existing customers
-   Coordinating with internal departments to ensure seamless order fulfilment
-   Resolving customer enquiries and issues in a professional and timely manner
-   Maintaining accurate customer records and administration

**About You**

To be successful in this role, you will bring:

-   Previous experience in customer service, internal sales, or administration
-   **Excellent communication and relationship-building skills**
-   **Experience with data entry**
-   Strong attention to detail and organisational skills
-   The ability to manage multiple priorities in a fast-paced environment
-   A positive, proactive, and solutions-focused attitude
-   Strong computer skills and confidence using business systems
-   A genuine commitment to delivering exceptional customer service

**Desirable**

-   Experience within manufacturing, construction, building products, or industrial industries
-   Knowledge of building products or the construction industry
-   Experience using customer management, quoting, or ERP systems
-   Previous experience in an internal sales or customer service environment

**Why Join Metroll?**

When you join Metroll Perth, you will enjoy:

-   Stable, full-time employment with a leading Australian manufacturer
-   Supportive and family-friendly team culture
-   Career development and progression opportunities
-   Employee wellness initiatives
-   Team events and social activities
-   Employee discounts on selected products and services

If you are looking for an opportunity to build strong customer relationships, solve problems, and make a genuine impact within a supportive team, we would love to hear from you.

**Apply now.**

_Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities._

_Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening._

_If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know._

## Apply

[Apply at KG Talent](https://apply.workable.com/kgtalent/j/A1E2003D7B/apply)

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