# Customer Operations Specialist /Associate (Fresh Graduates Welcome)

> Kody · Hong Kong, Hong Kong · Full-time · Posted 2026-08-14

**Workplace:** on_site

**Department:** Operations

## Description

**About Kody:** Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses. With a strong presence in multiple regions, we are committed to delivering seamless and innovative financial experiences for our customers.

**Position Overview:** We are seeking a detail-oriented, data-minded, and proactive **Customer Operations Specialist/Associate** to join our growing team. This role is crucial in delivering exceptional support to our clients and optimizing operational workflows. Whether you are a motivated fresh graduate eager to launch your career in B2B Fintech or a junior professional with early internship experience, we welcome you to grow with us!

**Key Responsibilities:**

-   **Customer Support & Onboarding:** Serve as a trusted point of contact for client inquiries, guiding businesses through seamless onboarding, setup, and implementation.
-   **Data & Process Operations:** Maintain accurate operational documentation, track key operational metrics, and ensure high attention to detail across daily workflows.
-   **Cross-Functional Collaboration:** Work closely with sales, tech, and product teams to streamline processes, solve client issues, and continuously enhance customer satisfaction.
-   **Insights & Analysis:** Monitor customer feedback and operational trends to help identify areas for system and process improvements.
-   **Relationship Building:** Build and nurture strong, long-term relationships with clients to foster customer loyalty and success.

## Requirements

**Requirements:**

-   **High Attention to Detail & Quality:** Exceptional meticulousness when handling client data, operational documentation, and daily processes.
-   **Data Sensitivity & Problem-Solving:** Comfortable working with data and metrics to identify trends, troubleshoot issues, and drive process optimization.
-   **Excellent Communication Skills:** Strong written and verbal communication abilities, capable of building rapport with clients and collaborating smoothly across internal teams.
-   **Adaptability & Growth Mindset:** Eager to learn in a fast-paced environment and comfortable navigating cross-timezone collaboration.
-   _Bonus:_ Prior internship experience in B2B Fintech, payment processing, Customer Success, or Operations is a plus.
-   _Bonus:_ Familiarity with CRM or communication tools (e.g., HubSpot, Intercom, Zendesk) or advanced Excel/Google Sheets skills.
-   Fresh graduates with a strong passion for B2B Fintech and long-term career drive are welcomed to apply.

## Benefits

-   Opportunities for career growth in leadership and strategy.
-   Collaborative, inclusive environment where your contributions are recognized and valued.
-   Competitive Performance Bonus

## Apply

[Apply at Kody](https://apply.workable.com/kody/j/081FBF1EDC/apply)

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