# Account Manager

> Kody · Hong Kong, Hong Kong · Full-time · Posted 2026-07-29

**Workplace:** on_site

**Department:** Sales

## Description

**About Kody:** Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated and experienced Account Manager / Team Lead to join the team.

**Role Overview:** We are seeking a results-oriented, strategic, and experienced Account Manager with proven team management capabilities. This role combines client-facing responsibilities—delivering exceptional service and fostering strong, lasting relationships with enterprise clients—with leading, mentoring, and driving the performance of the account management team.

**Responsibilities:**

-   **Team Leadership & Management:** Lead, mentor, and empower a team of Account Managers to achieve team targets and delivery metrics. Set clear KPIs, oversee daily performance, conduct regular 1-on-1s, and foster a collaborative, high-performing team culture.
-   **Relationship Management:** Build deep, trusting relationships with decision makers and C-level executives on our strategic enterprise accounts. Establish a global network within Kody and work collaboratively across cultures and time zones.
-   **Consultation & Escalation:** Act as the primary escalation point for complex client issues, guiding the team and collaborating with internal stakeholders to deliver timely, high-impact solutions.
-   **Business Development & Strategy:** Oversee account growth strategies. Drive upselling and cross-selling initiatives across the client portfolio by aligning Kody’s products and services with client business goals.
-   **Feedback & Innovation:** Gather and analyse client feedback, providing actionable insights to Product and Technology teams to continuously enhance product offerings and service delivery.
-   **Analysis & Reporting:** Track and report on overall Account Management team performance, pipeline, and client satisfaction metrics (e.g., NPS, retention, churn). Use data-driven insights to optimize account management workflows.
-   **Onboarding & Enablement:** Oversee client onboarding processes, ensuring seamless execution, addressing technical/operational challenges, and driving product adoption.

## Requirements

\- 5–10 years of experience managing enterprise-level key accounts (B2B) in a complex environment, with proven experience in leading, managing, or mentoring small-to-medium teams.

\- Professional experience in a Fintech, SaaS, or payment services company is required.

\- Previous experience engaging with hospitality sectors is a strong bonus.

\- Demonstrated strategic thinking, problem-solving abilities, and strong people leadership skills.

\- Ability to manage multiple priorities and lead a team in a fast-paced, high-growth environment.

\- Proficiency in Google Workspace, Microsoft Office, and CRM software (e.g., Salesforce, HubSpot).

\- Flexible across time zones to collaborate with a global team.

\- Fluent in English, Mandarin, and Cantonese (both spoken and written).

## Benefits

-   Lead a dynamic and innovative team in a rapidly growing company globally
-   Competitive salary and benefits package.
-   Opportunities for career growth in leadership and strategy.
-   Collaborative, inclusive environment where your contributions are recognised and valued.

## Apply

[Apply at Kody](https://apply.workable.com/kody/j/1D411B9BC4/apply)

---
Powered by [Workable](https://www.workable.com)