# Account Manager

> Kody · London, United Kingdom · Full-time · Posted 2026-01-17

**Workplace:** on_site

**Department:** Customer success

## Description

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.

  
We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

**Responsibilities**:

-   Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs.
-   Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
-   Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
-   Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
-   Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
-   Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
-   Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
-   Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes.
-   Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.
-   Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus.

## Requirements

-   Professional experience in a fintech, SaaS, or payment services company.
-   Proven experience in Customer Success, Account Management, or Customer Operations.
-   Strong interpersonal and communication skills, with the ability to build rapport with clients.
-   Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
-   Experience in a fast-paced environment, with the ability to manage multiple priorities.
-   Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
-   Flexible across time zones to support a global team.

## Benefits

-   Lead a dynamic and innovative team in a rapidly growing company globally
-   Competitive salary and benefits package.
-   Opportunities for career growth in leadership and strategy.
-   Collaborative, inclusive environment where your contributions are recognised and valued.

## Apply

[Apply at Kody](https://apply.workable.com/kody/j/1F0A9873C7/apply)

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