# SRE/DevOps/Platform Engineer

> Kody · Shenzhen, China · — · Posted 2026-10-16

**Workplace:** on_site

**Department:** Technology

## Description

We are seeking a Senior Site Reliability Engineer (8+ years of experience) to drive the reliability, availability, scalability, and operational excellence of our global payment platform. You will take end-to-end ownership of production observability, incident response, service-level management, and cloud infrastructure reliability across mission-critical payment systems spanning Europe and Asia.

Key Responsibilities

-   **Incident Management & On-Call**: Participate in a follow-the-sun production on-call rotation as a senior incident responder. Lead incident management during SEV1/SEV2 events to optimise MTTR and operational effectiveness.
-   **Production Operations**: Diagnose, triage, mitigate, and coordinate the resolution of complex production incidents across payment services, Kubernetes (EKS) platforms, databases, Kafka pipelines, and cloud infrastructure.
-   **Database HA & Disaster Recovery**: Own database high availability and disaster recovery end-to-end — Aurora/RDS Multi-AZ, replication, automated backups, PITR, and regular, documented restore drills so recovery never depends on one person.
-   **SLO & Reliability Engineering**: Define, implement, and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes across distributed services. Drive the shift from log-count alerting to symptom- and metric-based alerting.
-   **Cost Optimisation**: Own AWS cost efficiency across our multi-account environment — right-sizing, Savings Plans/RI coverage, data transfer, and storage lifecycle.
-   **Continuous Optimisation**: Drive systemic reliability improvements through infrastructure automation, observability enhancement, capacity planning, performance tuning, and post-incident root-cause analysis (RCA).
-   **Security & Compliance**: Partner with global engineering teams to strengthen architectural resilience, security posture, and operational maturity in PCI-DSS-regulated payment environments.
-   **Technical Leadership**: Mentor engineers, eliminate operational toil through automation, and influence engineering teams to adopt resilience-by-design practices.

## Requirements

Qualifications & Requirements

-   **Experience**: 8+ years of hands-on experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Infrastructure roles supporting high-availability, mission-critical production systems.
-   **Core Technical Stack**: Strong expertise in AWS (multi-account, EKS), Kubernetes, Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and modern observability platforms (e.g., Coralogix, PagerDuty, Prometheus, Grafana).
-   **Database HA & DR**: Proven experience with database high availability and disaster recovery — replication, failover, backup strategies, and hands-on restore operations.
-   **Distributed Systems Mastery**: Deep understanding of distributed systems architecture, high availability, disaster recovery, capacity planning, and microservices orchestration.
-   **SRE Methodology**: Deep knowledge of core SRE principles, including SLO/SLI design, error budget management, alert governance, and toil reduction.
-   **Location & Communication**: Based in Hong Kong or Shenzhen. Excellent command of English (written and spoken) to lead cross-functional incident responses and collaborate seamlessly with global teams; Mandarin required for local collaboration.

Nice to Have

-   Experience in payment, banking, fintech, or other highly regulated environments with strict PCI-DSS, security, and uptime standards.
-   Experience with AI-assisted operations (AI agents for incident diagnosis, runbook automation).

Leadership & Operational Excellence

-   **Ownership**: Demonstrates strong end-to-end accountability for service reliability and customer impact under high pressure.
-   **Structured Problem Solving**: Applies a systematic and data-driven approach to troubleshooting, telemetry analysis, and incident resolution in complex distributed environments.
-   **Crisis Management**: Proven ability to command cross-functional incident response efforts, align stakeholders, and maintain clear communication during critical outages.
-   **Engineering Culture**: Champions a blameless post-incident culture, operational readiness, continuous learning, and technical mentorship.

## Benefits

-   Competitive package
-   A dynamic and innovative team
-   Collaborative, inclusive working environment where your contributions are recognized

## Apply

[Apply at Kody](https://apply.workable.com/kody/j/74FC6F1377/apply)

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