# Implementation Engineer

> Kody · Hong Kong, Hong Kong · — · Posted 2026-08-20

**Workplace:** on_site

## Description

### **About the Role**

-   As an **Implementation Engineer** at Kody, you will play a critical role in bridging cutting-edge payment solutions with real-world merchant operations. You will empower our hospitality and retail clients to deploy, integrate, and scale Kody’s next-generation payment systems.
-   In this role, you are both a technical practitioner and a trusted advisor. You will take full ownership of merchant onboarding, translating complex operational requirements into reliable, scalable integration architecture. This position is ideal for engineers, technical consultants, or tech-support professionals who thrive in a fast-paced environment and want to combine hands-on technical problem-solving with high-impact client engagement.

### **What You’ll Do**

-   **Drive End-to-End Onboarding:** Lead merchant implementation projects from discovery and technical scoping through API integration, terminal deployment, and final go-live.
-   **Architect Integration Solutions:** Help merchants design and build scalable API-based payment integrations, ensuring seamless connectivity between Kody’s payment stack and client PMS/POS systems.
-   **Serve as a Technical Consultant:** Act as the primary technical contact during rollout, guiding client development teams through system testing, hardware configuration, and operational troubleshooting.
-   **Cross-Functional Collaboration:** Partner closely with Sales, Product, and Core Engineering teams to advocate for merchant needs, optimize rollout timelines, and resolve technical blockers.
-   **Improve Delivery Standards:** Standardize implementation workflows, refine integration documentation, and turn recurring merchant feedback into product enhancement recommendations.

## Requirements

### **What We’re Looking For**

-   **Experience:** **3+ years of relevant experience** in technical implementation, API integration, technical consulting, or tech support roles.
-   **Problem-Solving Ability:** Proven track record of troubleshooting complex software, network, or hardware integration issues systematically.
-   **Client-Facing Aptitude:** Strong communication skills with the ability to explain technical integration workflows to both technical developers and non-technical stakeholders (e.g., hotel managers, finance leads).
-   **Adaptability & Autonomy:** High self-drive, strong project management skills, and an eager-to-learn mindset in a fast-growing FinTech ecosystem.
-   **Language Skills:** Professional proficiency in English. Cantonese would be a bonus.

## Benefits

-   Lead a dynamic and innovative team in a rapidly growing company globally
-   Competitive salary and benefits package.
-   Opportunities for career growth in leadership and strategy.
-   Collaborative, inclusive environment where your contributions are recognised and valued.

## Apply

[Apply at Kody](https://apply.workable.com/kody/j/8319A253B2/apply)

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