# Reservations & Guest Contact Agent Telemarketing

> L.Raphael · Tel Aviv-Yafo, Israel · — · Posted 2026-08-30

**Workplace:** on_site

**Department:** Guest Experience

## Description

### About L.RAPHAEL Genève

L.RAPHAEL Genève is a Swiss luxury brand, globally celebrated for redefining well-being, beauty, and longevity. For over 22 years, we have pioneered innovative products, transformative treatments, and holistic solutions, collaborating with prestigious establishments like Four Seasons. Rooted in Swiss heritage, our Swiss-made products blend cutting-edge scientific research with timeless elegance, delivering proven, long-lasting results. With a presence in major cities and world-renowned resorts, we are strategically expanding to elevate our brand and offer unparalleled experiences to our discerning clientele.

### The Opportunity

### L. Raphael is looking for Reservations Agents to join our team in Israel and be the first point of contact for our guests.

### You will answer incoming calls, take and manage reservations, and provide a warm, professional service aligned with the L. Raphael standard. This is an office-based role covering daytime and some roles are covering early evening hours.

## Requirements

### Key Responsibilities

•  Answer incoming calls in a professional, courteous and brand-aligned manner

•  Take, amend, confirm and cancel reservations

•  Provide guests with information on treatments, availability, pricing and services

•  Accurately update the reservation system

•  Handle guest enquiries, requests and follow-ups

•  Coordinate with the spa and operations teams when needed

•  Meet call-handling and reservation targets

•  Represent L. Raphael with elegance and care at every contact

**Who We Are Looking For**

·       Excellent communication and guest service skills

### •  Clear spoken English (additional languages an advantage)

### •  Comfortable in a busy reservations environment

### Language Proficiency

### • Fluent English and Hebrew (mandatory).

### Personal Attributes

### • Proactive, solution-oriented mindset with attention to detail and a strong results-driven approach.

### • Warm and adaptable, with a genuine passion for wellness, longevity, and delivering Swiss-quality experiences.

### • Strong communications skills and the ability to thrive in a fast-paced, high-end environment.

## Benefits

### Why Join L.RAPHAEL?

-   Be part of a global Swiss luxury brand at the forefront of wellness and longevity.
-   Work closely with a visionary CEO and collaborate with a great building team
-   Enjoy a dynamic, supportive, and inspiring work environment.

## Apply

[Apply at L.Raphael](https://apply.workable.com/l-dot-r-aphael/j/CC33844CE9/apply)

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