# IT Analyst II - Manufacturing Technology Support

> Laborup · Mascot, United States · Full-time · Posted 2026-08-24

**Salary:** USD 80,000–90,000

**Workplace:** on_site

## Description

We are seeking an experienced **IT Analyst II** to provide hands-on technology support within a fast-paced manufacturing environment. This position combines advanced end-user support, infrastructure administration, plant-floor technology support, and small-scale project leadership.

The ideal candidate is a strong technical troubleshooter who can independently resolve complex issues, identify root causes, improve system reliability, and work closely with production teams, site leadership, corporate IT, and external vendors.

This is a **hands-on, site-based IT role** supporting both traditional business technology and technology used throughout manufacturing operations.

**Responsibilities:**

**Technical Support & Troubleshooting:**

-   Provide **Tier II technical support** for PCs, Windows environments, Microsoft 365, printers, RF devices, handheld equipment, labeling systems, and related hardware.

-   Diagnose and resolve complex hardware, software, operating system, application, and connectivity issues.

-   Perform **root cause analysis** on recurring problems and implement corrective actions to reduce downtime.
-   Maintain accurate service tickets, technical documentation, change records, and knowledge-base materials.
-   Support users across both office and manufacturing environments.

**Infrastructure & Systems Administration:**

-   Support **Active Directory**, including user accounts, groups, permissions, and basic Group Policy administration.
-   Work with **SCCM / endpoint management tools** for software deployments, device management, and system updates.
-   Perform Windows imaging, workstation deployments, hardware replacements, and user profile migrations.
-   Support print services, network-connected equipment, and manufacturing-floor devices.
-   Troubleshoot basic **LAN/WAN and wireless connectivity** issues and coordinate more complex escalations with infrastructure teams.
-   Assist with backup verification, system recovery, disaster recovery testing, and infrastructure health checks.

**Manufacturing & Plant Technology:**

-   Provide hands-on support for technology used within a **manufacturing or industrial environment**.
-   Troubleshoot shop-floor computers, RF equipment, scanners, handheld devices, label printers, and integrated production technology.
-   Support manufacturing and operational systems according to established procedures and standards.
-   Document system dependencies, recovery procedures, common failure points, and troubleshooting processes.
-   Work directly with operations and production teams to minimize technology-related downtime.
-   Projects & Continuous Improvement
-   Lead smaller IT projects from planning through implementation and completion.
-   Coordinate timelines, stakeholders, vendors, communications, and project risks.
-   Support hardware/software refreshes, infrastructure upgrades, system deployments, and technology improvement initiatives.
-   Identify opportunities to improve standardization, system reliability, first-time-fix rates, and overall support efficiency.
-   Develop technical procedures, job aids, and site support documentation.

## Requirements

-   Associate degree in **Information Technology, Computer Science, or a related field** with 3+ years of relevant experience, **or**
-   Bachelor's degree in a related technical field with approximately 2–4 years of relevant experience.
-   Previous IT support experience within **manufacturing, industrial, warehouse, or distribution environments** strongly preferred.
-   Strong working knowledge of **Microsoft Windows and Microsoft 365**.
-   Experience with **Active Directory, SCCM, endpoint management, device deployment, and print services**.
-   Experience troubleshooting PCs, printers, scanners, RF devices, handheld equipment, and network-connected devices.
-   Working knowledge of basic **LAN/WAN networking and wireless troubleshooting**.

## Benefits

-   Direct Hire
-   Health, dental, and vision employee benefit package
-   401k
-   PTO

## Apply

[Apply at Laborup](https://apply.workable.com/laborup/j/B189285B70/apply)

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