# Prop & Exhibit Support Engineer

> Laborup · Smyrna, United States · Full-time · Posted 2025-12-11

**Salary:** USD 25–28

**Workplace:** on_site

## Description

Support Engineers exist to provide a high level of support and resources to our company. They work diligently to partner with regional and local leadership to ensure our facilities and games maintain a high level of functionality and operational excellence. Support Engineers are one of the driving forces to ensure follow-up and complete resolution in a timely manner.

**Pay & Benefits:**

-   Starting Pay: $25-$28 (based on experience)
-   Full Time Benefits and Bonus

**Hours & Schedule:**

-   Location: HQ - Middle Tennessee Based, Non-Remote
-   Expected Weekly Hours: 40-45 hours

-   Any hours worked above 40 hours in a given week will be paid in accordance with state and federal laws.

-   Travel Expectations: As needed

-   This is most commonly due to a store emergency or a routine visit to a store within driving distance. When traveling beyond local stores you are paid your hourly rate + per diem.

-   On-Call: Yes

-   You can expect to be on-call as a secondary resource to the Product Care Coordinators who are on-call. This includes nights, weekends, and holidays.

**Responsibilities**

**Support & Troubleshooting**

-   Utilize our ticketing system “Zendesk” to report, track, and resolve issues in our stores related to our product’s safety, functionality, and aesthetics.
-   Schedule calls with our stores and guide them to a successful resolution via remote support.
-   Proactively collaborate with other internal departments to strategically design and implement improvements to our products based on guest feedback.
-   Coordinate with Store Operations to strategically handle high impact issues.
-   Facilitate repairs with third-party vendors.
-   Be a reliable wealth of knowledge about our historic and current product standards.

**Uphold Safety Standards**

-   Advise on safe practices for tool usage.
-   Ensure electrical repairs are completed safely.
-   Identify and call out any unsafe items in our stores.
-   Guide stores through weather emergency closures as needed.
-   Aid in incident reporting.

**Routine & Emergency Store Visits**

-   Collaborate with Operations and Store Leaders for an efficient action plan while onsite.
-   Performs onsite repairs and emergency travel as needed.

## Requirements

-   A degree in EE, EET, Applied Electronics, etc,
-   Experience with PLC coding, or strong ability to read / troubleshoot
-   Experience working with various AC/DC Voltages
-   Experience working with low voltage electronics.
-   A love for escape rooms and interactive media
-   Strong organizational and interpersonal skills
-   Has strong communication skills - written, on the phone, in-person.
-   Excels at maintaining an organized schedule.
-   Contagiously positive, can-do attitude
-   Loves to “win”
-   Ability to lift/carry up to 50 pounds individually.
-   Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time.
-   Preferred to have experience in the production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology.

## Benefits

**Pay & Benefits:**

-   Starting Pay: $25-$28 (based on experience)
-   Standard Full Time Benefits and Bonus

## Apply

[Apply at Laborup](https://apply.workable.com/laborup/j/F1961CDE1F/apply)

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