# New Bedford Harbor Hotel - Operations Supervisor - Downtown New Bedford

> Lafrance Hospitality · New Bedford, United States · Full-time · Posted 2026-10-01

**Workplace:** on_site

**Department:** New Bedford Harbor Hotel - New Bedford, MA

## Description

### New Bedford Harbor Hotel is a unique location in Downtown New Bedford & we are looking for a leader to Join Our Team! This hotel is part of the Lafrance Hospitality family, Join Our Legacy & Grow your Hospitality Career.

Our **Operations Supervisor** oversees day-to-day operations to ensure all our guests receive an exceptional experience while maximizing profitability. This position provides leadership, coaching, and operational support across key departments, including **Harbor Hotel Front Desk, Housekeeping, 222 Union Food & Beverage.**

### Key Responsibilities

-   Assume responsibility for departments as assigned by the General Manager
-   Monitor and analyze guest satisfaction scores with staff and management, identify opportunities for improvement, and develop strategies to enhance the guest experience
-   Ensure guest reviews are responded to promptly and professionally
-   Respond promptly and effectively to guest and employee needs, concerns, and requests
-   Assists with food and beverage as needed in the 222 Cafe
-   Support the onboarding and training of new team members
-   Help where needed to maintain smooth hotel operations

**PAY: $20 -$23 PER HOUR**

**JOB TYPE: FULL - TIME, Weekends & Holidays**

**Apply today to become an integral part of our leadership team!**

keywords: HOTEL LEADER, hotel leader, hotel supervisor, hotel manager, MANAGER, H O T E L, supervisor, operations

## Requirements

-   Availability and flexibility to work across all hotel departments as operational needs require.
-   Solid knowledge of the hotel and hospitality industry, gained through relevant experience and/or training.
-   Excellent verbal and written communication skills, with the ability to effectively communicate with guests, employees, vendors, and management.
-   Strong problem-solving and decision-making skills.
-   Commitment to exceptional guest service and operational excellence.

## Benefits

-   DailyPay - Get Paid Any Day!
-   Company Wide Hotel Room Discount Program
-   Referral Bonus Incentive
-   Retention Bonus Incentive
-   Annual Review Program
-   Extensive Room for Growth
-   Paid Training

## Apply

[Apply at Lafrance Hospitality](https://apply.workable.com/lafrance-hospitality/j/89880D00A0/apply)

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