# Guest Services - Overnight Audit - Holiday Inn Express, MIddletown, RI

> Lafrance Hospitality · Middletown, United States · Part-time · Posted 2026-05-04

**Workplace:** on_site

**Department:** Holiday Inn Express - Middletown, RI

## Description

Join our fantastic team at the **Holiday Inn Express, Middletown, RI** as a Overnight Audit Agent.

We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor.

**Pay:** $19 Per Hour

**Shift**: Part- Time- 2 nights a week

**Schedule:** Overnights 11PM- 7AM

**Responsibilities:**

-   Welcome guests and assist with check-in and check-out processes.
-   Ensure all guest information is accurately recorded in the system.
-   Answer phone calls and respond to inquiries in a courteous manner.
-   Handle guest complaints professionally and efficiently.
-   Maintain knowledge of hotel amenities, services, and local attractions.
-   Assist with the management of reservations and room assignments.
-   Collaborate with other departments to meet guest needs.

Join the **Holiday Inn Express** team and enjoy a rewarding work environment that values teamwork and dedication!

keywords: hotel, overnights, overnight, audit, hotel audit

## Requirements

-   Customer service experience
-   Ability to work flexible hours, including nights and weekends
-   Strong communication skills
-   Attention to detail

## Benefits

-   401K Matching
-   Brand Hotel Room Discounts
-   Company Wide Hotel Room Discount Program
-   Referral Bonus Incentive
-   Retention Bonus Incentive
-   Annual Review Program
-   Extensive Room for Growth
-   Paid Training

## Apply

[Apply at Lafrance Hospitality](https://apply.workable.com/lafrance-hospitality/j/C5EB2B1E5F/apply)

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