# Amazon Catalog Team Lead

> Lago · Philippines (Remote) · Full-time · Posted 2026-01-13

**Workplace:** remote

**Department:** Luminize

## Description

Role: Amazon Catalog Team Lead

Hours: 9am - 6pm Pacific Standard Time

USD Salary: Negotiable based on experience

The Team Lead, Catalog Management, is responsible for guiding a team's day to day activities, ensuring efficient operations and alignment with business objectives. Following company and department policies and procedures, team leads mentor and train team members and serve as a subject matter expert (SME) or Trainual content owner for specialized department functions.

**Primary Responsibilities:**

-   Through the use of company and department practices and procedures, provides dedicated customer service to clients to ensure a smooth and compliant operation on the Amazon platform and ensures optimized product listings with accurate descriptions and images for clients
-   Maintains or exceeds department-established performance standards
-   Leads and mentors the team, fostering professional growth and alignment with company goals
-   Serves as an SME or Trainual content owner overseeing assigned training curriculum, driving continuous improvement and ensuring team completion targets are met
-   Drives strategic initiatives to improve operational performance, profitability, and client satisfaction
-   Collaborates cross-functionally with teams to align Catalog department efforts with broader business objectives
-   Provides performance insights to management, including reporting on key metrics and team outcomes
-   Coordinates and leads team meetings, training sessions, and other development activities
-   Discusses anomalies, possible causes, and solutions with the team to ensure alignment with client and company requirements
-   Maintains or exceeds department-established performance standards
-   Serves as a resource for complex problem-solving, supporting the team in addressing unique or challenging tasks
-   Oversees project workflows, ensuring tasks are completed on time and meet quality standards while delegating effectively
-   Acts as a primary point of contact for cross-departmental collaboration, aligning team efforts with broader organizational goals
-   Ensures team adherence to department standards and best practices for internal tools (e.g., Asana, Vonage, Trainual)
-   Other duties as assigned

## Requirements

-   Four to seven (4-7) years of related experience in customer support or customer resolution roles or related roles within an eCommerce - Amazon setting

-   One to two (1-2) years experience in a senior role. Thorough knowledge of department and departmental processes
-   Strong leadership and mentoring skills, with experience in guiding team members to success
-   Demonstrates excellent understanding of department practices, procedures, and specialized functions
-   Applies good judgment in selecting methods and techniques for obtaining solutions to assigned clients and projects
-   Strong project management skills with a track record of leading successful initiatives
-   Excellent organizational skills and the ability to manage multiple priorities effectively
-   Strong leadership, analytical, and collaboration skills to support both team development and cross-functional success

## Benefits

-   **Remote Work:** Work from anywhere—our team is global, and we value work-life balance.

-   **Growth Opportunities:** As a key player i you’ll have the chance to shape your role and grow with us.

-   **Innovative Culture:** Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

_As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to_ [_Lago’s Confidentiality and Non-Circumvention Agreement_](https://docs.google.com/document/d/e/2PACX-1vT9d3IW-QW-lGpt7ZIU22uqvADQUVESDzQPAopkpb1Tzf6OVERy198VBtGBpnpKXw/pub)_. This ensures a respectful and professional experience for everyone involved._

## Apply

[Apply at Lago](https://apply.workable.com/lago-1/j/583745333D/apply)

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