# Customer Service Representative / Admin Assistant

> Lago · Brazil (Remote) · Full-time · Posted 2026-01-06

**Workplace:** remote

**Department:** Operations

## Description

Job Title: Customer Service Representative / Admin Assistant  
Location: Remote | South America  
Schedule: Flexible  
Salary: $8 - $10 per hour ($1,280 - $1,600) Negotiable based on experience

Lago is seeking a dedicated and organized Customer Service Representative / Admin Assistant to join our dynamic team. In this dual-role position, you will be responsible for providing exceptional customer service while also assisting with administrative tasks to ensure the smooth operation of our business.

As a key member of our team, you will handle customer inquiries, manage communications, and support various administrative functions to enhance operational efficiency.

### Key Responsibilities

-   Respond promptly to customer inquiries via email, phone, and chat, providing accurate and helpful information.
-   Process orders, returns, and refunds in accordance with company policies.
-   Assist in maintaining customer records and databases to ensure accurate and up-to-date information.
-   Coordinate with different departments to resolve customer issues and inquiries effectively.
-   Perform administrative tasks such as scheduling appointments, data entry, and document preparation.
-   Support the management team in preparing reports and analyzing customer feedback.

### Nice to have

-   Experience supporting remote teams or in an international company.
-   Familiarity with CRM or project management tools.
-   Basic knowledge of workflow automation or process documentation.

## Requirements

-   3+ years of experience in customer service, administrative support, or related roles.
-   Strong written and verbal communication skills in English.
-   High attention to detail and the ability to manage multiple tasks simultaneously.
-   Comfortable using Google Workspace (Sheets, Docs, Gmail) or similar tools.
-   Reliable internet connection and a quiet work environment suitable for remote work.

## Benefits

-   **Remote Work:** Work from anywhere—our team is global, and we value work-life balance.

-   **Growth Opportunities:** As a key player i you’ll have the chance to shape your role and grow with us.

-   **Innovative Culture:** Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

_As part of our recruitment process, all candidates will be kindly asked to agree to_ [_Lago’s Confidentiality and Non-Circumvention Agreement_](https://docs.google.com/document/d/e/2PACX-1vT9d3IW-QW-lGpt7ZIU22uqvADQUVESDzQPAopkpb1Tzf6OVERy198VBtGBpnpKXw/pub)_. This ensures a respectful and professional experience for everyone involved._

## Apply

[Apply at Lago](https://apply.workable.com/lago-1/j/7A3AA5BD14/apply)

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