# Customer Success Manager | Talent Marketplace

> Lago · Romania (Remote) · Full-time · Posted 2026-08-07

**Workplace:** remote

**Department:** HireLago Talent Marketplace

## Description

Build Your Career with the HireLago Talent Marketplace!

We're building a marketplace where exceptional professionals get discovered by exceptional companies.

Be considered for full-time and part-time remote opportunities that match your skills and experience.

When you join our Talent Network, you'll have the opportunity to be assessed and vetted by our Recruitment Team. Become a HireLago Certified Professional, and showcase your profile to trusted employers worldwide.

Job Title: Customer Success Manager

Location: Remote - Philippines, Eastern Europe, and Latin America

USD Salary: Negotiable based on experience

The Customer Success Manager (CSM) is responsible for ensuring that clients achieve their desired outcomes through the company's products or services, driving long-term retention, satisfaction, and account growth. This role builds deep, strategic relationships with customers - acting as a trusted advisor who proactively identifies risks, surfaces opportunities, and advocates for the customer internally. The CSM owns the post-sale customer relationship and is a key driver of net revenue retention (NRR).

**Responsibilities:**

-   Manage a portfolio of client accounts, serving as their primary point of contact post-onboarding.

-   Lead regular business reviews (QBRs/EBRs) to assess client health, review performance against goals, and align on strategy.
-   Develop and execute customer success plans (CSPs) tailored to each client's objectives and growth trajectory.
-   Monitor account health metrics (usage, engagement, NPS, support tickets) and proactively intervene when risk is detected.
-   Drive product adoption and ensure clients are realizing maximum value from the solution.
-   Identify expansion and upsell opportunities and partner with the sales team to close them.
-   Manage renewals and negotiate contract extensions to maximize retention.
-   Advocate for customer needs internally, collaborating with product, support, and sales teams.
-   Onboard new clients effectively and ensure a smooth transition from sales to success.
-   Collect and synthesize customer feedback to inform product roadmap and service improvements.

## Requirements

-   2–4 years of experience in customer success, account management, or client services.
-   Proven track record of managing client relationships and driving retention and satisfaction.
-   Strong communication, presentation, and interpersonal skills.
-   Ability to manage a portfolio of accounts simultaneously with varying complexity.
-   Data-driven approach - comfortable analyzing account health metrics and building success plans.
-   Experience with CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or
-   similar).
-   Proactive mindset with the ability to identify risk and opportunity early

**Nice To Have:**

-   Experience in SaaS, ecommerce, or managed services customer success.
-   Familiarity with customer health scoring models and early warning systems.
-   Track record of hitting net revenue retention (NRR) and expansion targets.
-   Experience conducting executive business reviews (EBRs) with C-level stakeholders.
-   Background in an industry relevant to the company's customer base.
-   Knowledge of product-led growth (PLG) and digital customer success strategies.

## Benefits

-   ✅ Become a Certified Professional through our vetting process.
-   ✅ Showcase your profile on the HireLago Talent Marketplace, trusted by growing startups, agencies, and established companies worldwide.
-   ✅ Gain access to exclusive remote opportunities before they're publicly advertised.
-   ✅ Get matched with roles that fit your skills, experience, schedule, and salary expectations.
-   ✅ Build long-term career opportunities through our growing global employer network.
-   ✅ 100% free for professionals, no placement fees, subscriptions, or hidden costs.

## Apply

[Apply at Lago](https://apply.workable.com/lago-1/j/EFE7459E6E/apply)

---
Powered by [Workable](https://www.workable.com)