# Logistics Coordinator

> Laundryheap · Bengaluru, India · Full-time · Posted 2026-07-26

**Workplace:** on_site

**Department:** Linen Operations

## Description

Are you someone who enjoys solving operational challenges, coordinating with multiple teams, and delivering outstanding customer support? Join Laundryheap and become part of a fast-growing global operations team supporting business customers across the UK.

As a **Linen Operations Associate,** you'll play a key role in ensuring smooth day-to-day operations by managing customer requests, supporting live logistics, coordinating with internal teams, and maintaining service excellence for our business clients.

If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.

### About Laundryheap

Laundryheap is one of the world's fastest-growing on-demand laundry and dry-cleaning companies, operating across **14+ international markets** throughout Europe, Asia, and North America. Through technology, operational excellence, and exceptional customer service, we provide a convenient 24-hour laundry and dry-cleaning service trusted by thousands of customers every day.

As we continue expanding globally, we're looking for passionate operations professionals who enjoy taking ownership, solving problems, and making a real impact.

### What You'll Do

### Logistics Operations

-   Monitor live delivery operations to ensure orders are completed efficiently and on time.
-   Support drivers in real time through calls, chat, and internal communication platforms.
-   Optimise delivery routes to maximise operational efficiency.
-   Proactively resolve delivery issues including delays, routing challenges, and operational escalations.

### B2B Customer Support

-   Provide prompt and professional chat support to business customers across the UK.
-   Resolve operational queries while delivering an exceptional customer experience.
-   Escalate complex issues to relevant internal teams including Operations, Inventory, and Finance.
-   Ensure timely updates and clear communication throughout the resolution process.

### Order Management

-   Review and process customer orders accurately.
-   Verify order details including quantities, collection and delivery addresses, and time slots.
-   Coordinate with internal teams to ensure seamless order fulfilment.
-   Monitor order progress and resolve operational exceptions where required.

### Driver & Operations Support

-   Handle driver enquiries relating to scheduling, payments, operational issues, and general support.
-   Maintain accurate records of driver interactions and follow up on outstanding issues.
-   Help ensure sufficient driver availability to meet customer demand.

### Continuous Improvement

-   Support operational improvement projects and process optimisation initiatives.
-   Monitor key operational KPIs and identify potential service bottlenecks.
-   Maintain internal documentation and operational knowledge bases.
-   Collaborate closely with teams across the UK to deliver high service standards.

### What We're Looking For

-   Bachelor's degree or equivalent qualification.
-   2+ years of experience in Operations, Logistics, Customer Support, Technical Support, or Supply Chain.
-   Excellent verbal and written communication skills.
-   Ability to multitask and perform effectively in a fast-paced operational environment.
-   Comfortable working rotational shifts, including night shifts.
-   Experience using email and live chat support platforms.
-   Good working knowledge of Google Sheets or Microsoft Excel.
-   Strong stakeholder management and coordination skills.
-   A proactive, customer-focused, and solution-oriented mindset.

### Nice to Have

-   Experience supporting international customers, particularly UK or European markets.
-   Previous experience in logistics, last-mile delivery, operations, or startup environments.
-   Familiarity with CRM systems and live operations platforms.
-   Strong analytical and problem-solving skills.
-   Ability to work independently while collaborating effectively within a team.

### Work Schedule

-   Office-based role
-   9-hour shift (8 working hours + 1-hour break)
-   5-day work week
-   Two rotational week-offs
-   Rotational shifts, including nights

### Why Join Laundryheap?

-   Join one of the fastest-growing global technology-enabled logistics companies.
-   Work with international teams supporting business customers across multiple markets.
-   Be part of a collaborative, ownership-driven culture where your ideas make a difference.
-   Gain exposure to live logistics, customer operations, and business account management.
-   Competitive salary with shift allowance.
-   Comprehensive health insurance.
-   Excellent opportunities for career growth in a rapidly expanding global business.

### Ready to Build the Future of B2B Logistics?

If you're passionate about operations, customer experience, and solving real-world logistics challenges, we'd love to hear from you.

**Apply today and become part of Laundryheap's global operations team.**

## Apply

[Apply at Laundryheap](https://apply.workable.com/laundryheap-2/j/4B3204BE27/apply)

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