# Customer Support Executive

> Laundryheap · Bengaluru, India · Full-time · Posted 2026-07-29

**Workplace:** on_site

**Department:** Customer Operations

## Description

Do you enjoy helping people, solving problems, and delivering exceptional customer service? Are you someone who thrives in a fast-paced environment where every interaction makes a difference?

We're looking for a **Customer Support Executive** to join Laundryheap's Global Customer Operations team in Bengaluru. In this role, you'll support customers across multiple international markets through **email and live chat**, helping resolve enquiries, solve issues, and deliver an outstanding customer experience.

If you're looking to grow your career with one of the UK's fastest-growing technology companies, we'd love to hear from you.

### About Laundryheap

Founded in 2014, Laundryheap is one of the UK's fastest-growing technology-enabled logistics companies, transforming the laundry and dry-cleaning industry through innovation and exceptional customer service.

Operating across **14+ international markets**, including the UK, the US, Europe, Asia, and the Middle East, we provide customers with convenient laundry and dry-cleaning services delivered in as little as **24 hours**.

As we continue to expand globally, we're looking for passionate individuals who enjoy solving problems, taking ownership, and delivering outstanding customer experiences.

### What You'll Do

### Customer Support

-   Respond to customer enquiries promptly via **email and live chat**.
-   Resolve customer issues, complaints, and service requests with professionalism and empathy.
-   Take ownership of customer cases from first contact through to resolution.
-   Deliver a consistent, high-quality customer experience across every interaction.

### Customer Issue Resolution

-   Investigate customer concerns and work closely with internal teams to find timely solutions.
-   Escalate complex issues using the appropriate internal processes.
-   Follow up on unresolved cases to ensure complete resolution.
-   Handle sensitive customer situations confidently while maintaining a customer-first approach.

### Operational Support

-   Create customer invoices and process requests using internal systems.
-   Coordinate with Operations, Account Managers, and other stakeholders to resolve customer issues efficiently.
-   Maintain accurate customer records and case notes.
-   Identify recurring issues and contribute ideas to improve customer experience and operational processes.

### Performance & Quality

-   Meet KPIs relating to response times, productivity, quality, and customer satisfaction.
-   Maintain excellent written communication across all customer interactions.
-   Manage multiple customer conversations while maintaining accuracy and attention to detail.
-   Support continuous improvement initiatives across the Customer Operations team.

### What We're Looking For

-   Bachelor's degree or equivalent qualification.
-   **1–5 years** of experience in Customer Support, Customer Service, Customer Operations, or a similar customer-facing role.
-   Experience supporting customers through **email and live chat**.
-   Excellent written and spoken English communication skills.
-   Strong problem-solving and decision-making abilities.
-   Excellent attention to detail and organisational skills.
-   Comfortable working in a fast-paced, high-volume environment.
-   Good knowledge of **Google Sheets or Microsoft Excel**.
-   Experience using customer support platforms such as **Intercom, Zendesk, Freshdesk, or similar CRM tools**.
-   A proactive, customer-first mindset with the ability to remain calm under pressure.
-   Willingness to work rotational shifts, including nights and weekends.

### Preferred Experience

-   Experience working in a startup or high-growth environment.
-   Experience supporting international customers.
-   Strong multitasking and prioritisation skills.
-   Ability to identify opportunities for process improvement.
-   Comfortable working independently while collaborating with cross-functional teams.

### Work Schedule

-   Office-based role in Bengaluru
-   9-hour shift (8 working hours + 1-hour break)
-   5-day work week , Two rotational week-offs
-   Rotational shifts, including nights and weekends

### Why Join Laundryheap?

-   Work with one of the UK's fastest-growing technology-enabled logistics companies.
-   Support customers across multiple international markets and gain global exposure.
-   Be part of a collaborative, fast-paced team where your ideas are valued.
-   Build your career in a high-growth international business with excellent learning opportunities.
-   Competitive salary with shift allowance.
-   Comprehensive health insurance coverage.

### Ready to Join Us?

If you're passionate about customer service, enjoy solving problems, and want to be part of a fast-growing international company, we'd love to hear from you.

**Apply today and become part of Laundryheap's Global Customer Operations team.**

## Apply

[Apply at Laundryheap](https://apply.workable.com/laundryheap-2/j/6ADA5344B6/apply)

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