# Vendor Management Associate

> Laundryheap · Bengaluru, India · Full-time · Posted 2026-11-05

**Workplace:** on_site

**Department:** Partner Operations

## Description

Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 17 markets around the globe. After a successful start, we are now ready to grow our young and dynamic team even further and continue our international expansion.

### **The Role**

As a **Partner Operations Associate**, you will play a key role in supporting and improving the performance of our partner facilities across regions. Reporting to the Compliance Manager, you’ll be responsible for ensuring smooth day-to-day operations, resolving partner issues, and helping drive quality, consistency, and scalability within our partner network.

### Key Responsibilities include, but are not limited to:

-   Oversee daily operations to ensure consistent, high-quality output from partner facilities.
-   Manage the onboarding and offboarding process for partners, ensuring alignment with our standards.
-   Conduct regular virtual check-ins and reviews to track progress, provide support, and reinforce expectations.
-   Monitor KPIs and partner performance, ensuring operational targets are consistently met.
-   Coordinate with internal teams (e.g., Regional/Ops Associates) to support order processing flow, inventory management, and admin tasks.
-   Resolve partner issues and manage escalations efficiently to avoid service disruptions.
-   Lead monthly performance reviews with facilities, covering capacity, complaints, payments, quality, and audit outcomes.
-   Identify training needs for new and existing partners and ensure performance standards are maintained.
-   Contribute to cross-functional initiatives, process improvements, and sourcing strategies.

### Skills & Requirements

-   Strong communication and relationship management skills.
-   Good analytical ability; able to interpret data and present clear insights.
-   Highly organised, proactive, and detail-oriented.
-   Ability to multitask and stay focused in a fast-paced environment.
-   Strong sense of ownership, accountability, and adaptability.

### Preferred Experience:

-   Familiarity with CRMs, BI tools, or Google Data Studio.
-   Exposure to international operations or B2B commercial processes.
-   2+ years in a high-growth, operations-focused role; laundry/dry cleaning industry experience is a plus.

### **Work Schedule and Patterns**

-   9-hour shift (8 working hours + 1-hour break).
-   5 days a week (2 rotational week-offs based on rota).
-   Shifts are anchored to UK time.
-   Office-based role.  
    

### **Why Join Us?**

-   Be part of a fast-growing global company with opportunities to learn and grow.
-   Work in a collaborative environment where your ideas are heard and valued.
-   Gain exposure to international markets and complex customer operations.
-   Competitive salary package + shift allowance.
-   Comprehensive health insurance coverage.

## Apply

[Apply at Laundryheap](https://apply.workable.com/laundryheap-2/j/7463772670/apply)

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