# Partner Operations - Regional Associate (On-site) - London

> Laundryheap · London, United Kingdom · Full-time · Posted 2026-05-01

**Workplace:** on_site

**Department:** Partner Operations

## Description

Laundryheap is a fast-growing tech start-up transforming the laundry and dry cleaning industry, offering 24-hour pick-up, cleaning, and delivery across 11 global markets.

We are looking for a Regional Associate to join our Partner Operations team in London. Reporting to the Regional Manager, you will play a key role in maintaining service quality, supporting partner facilities, and driving operational improvements.

**Key Responsibilities**

On-site Audits & Visits

-   Conduct regular audits and site visits across partner facilities
-   Ensure compliance with operational standards and service quality
-   Identify issues and implement corrective actions

Partner Management

-   Support onboarding and offboarding of partner facilities
-   Provide hands-on training on systems, processes, and app usage
-   Build strong relationships and support operational improvements

Performance Monitoring & Reporting

-   Track KPIs (complaints, reschedules, turnaround times)
-   Analyse trends and investigate service issues
-   Maintain audit documentation and deliver regular reports
-   Present monthly performance summaries

Cross-functional Collaboration

-   Work closely with Account Management, Fleet, and Customer Ops
-   Support order management, case resolution, and process improvements

Quality & Continuous Improvement

-   Ensure adherence to quality standards
-   Recommend and implement service improvements

General Support

-   Assist with administrative tasks and ad hoc operational projects  
    

**Requirements**

-   Strong communication and relationship-building skills
-   Ability to work independently and travel across London
-   Experience in operations/auditing (service, logistics, or similar)
-   Detail-oriented with strong organisational skills
-   Comfortable in a fast-paced, dynamic environment
-   Proficient with digital tools and mobile apps

**Preferred:**

-   Hindi/Urdu language skills
-   Start-up or multi-market experience
-   Laundry/dry cleaning industry experience

**Role Details**

-   Full-time (40 hours)
-   On-site role across London (Rotational 5 days per week, including weekends)

**Why Join Us**

Be part of a fast-growing, international business where you’ll directly impact service quality, partner performance, and operational excellence.

## Apply

[Apply at Laundryheap](https://apply.workable.com/laundryheap-2/j/C52D5F9C54/apply)

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