# Customer Service Support

> Lavipharm · Paiania, Greece (Hybrid) · Full-time · Posted 2026-05-26

**Workplace:** hybrid

**Department:** SUPPLY CHAIN & PLANNING

## Description

-   Processes and monitors customer orders through ERP/CRM systems, from order receipt to shipment, ensuring accuracy, timely delivery, and high service standards.
-   Serves as the first point of contact for customers, providing timely and professional responses to inquiries regarding product availability, order status, delivery timelines, and any other customer needs and concerns.
-   Works closely with Warehouse, Sales, Marketing and Supply Chain teams to ensure smooth order fulfillment, track inventory, and resolve any issues related to stock or delivery.
-   Handles returns, exchanges, or product recalls in compliance with company policies.
-   Ensures that all customer service activities comply with local and global regulations, industry standards, and company policies, particularly around product safety and quality.
-   Develops and maintains strong relationships with customers through high-quality service and personalized communication
-   Records and handles customer complaints, working closely with relevant departments to ensure effective problem resolution.
-   Follows up on back orders, shipment delays and urgent customers’ requests
-   Acts as a liaison between the Company and the 3PL, monitoring all logistic transactions
-   Prepares reports related to customer service performance
-   Participates in internal meetings to align with departments priorities and service levels.

## Requirements

-   Bachelor’s degree in Business Administration, Supply Chain, Economics or a related field.
-   3-5 years’ experience in a relevant position within the pharmaceutical industry
-   Familiar with CRM/ERP systems and practices
-   Excellent Knowledge of the English language
-   Computer LiteracyStrong communication and interpersonal skills

## Apply

[Apply at Lavipharm](https://apply.workable.com/lavipharm/j/97AC514D17/apply)

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