# Weekend Client Support Specialist (Part-Time, Remote | South America)

> Learner Education · Medellín, Colombia (Remote) · Full-time · Posted 2026-07-07

**Workplace:** remote

## Description

### About Learner

Learner is an online tutoring company helping thousands of students across the U.S. reach their academic goals. As a fast-growing, fully remote company, we're looking for someone who enjoys helping people, thrives in a fast-paced environment, and isn't afraid to pick up the phone.

We're hiring a **Weekend Client Support Specialist** to ensure our clients and tutors receive timely support outside of normal business hours. This is an excellent entry-level opportunity for someone with strong customer service skills who enjoys talking with people and wants to be part of a collaborative, mission-driven team.

**Location Requirement:** This position is open only to candidates currently residing in South America. Compensation is based on the local market where the employee resides.

### Schedule

-   **Saturday: Any 6-hour shift between 11:00 AM and 9:00 PM ET**
-   **Sunday: Any 6-hour shift between 11:00 AM and 9:00 PM ET**
-   **12 hours per week**
-   **Fully remote**

### What You'll Do

Your role is to keep things moving over the weekend while delivering a great experience for our families and tutors.

Responsibilities include:

-   Answer inbound phone calls, emails, text messages, and support tickets.
-   Assist parents, students, and tutors with routine questions and requests.
-   Process straightforward account requests, including tutoring restarts, package upgrades, scheduling requests, and other administrative tasks.
-   Capture revenue opportunities by helping families restart or continue tutoring services.
-   Respond quickly and professionally so every customer knows they've been heard.
-   Document conversations clearly and accurately in our systems.
-   Escalate more complex issues to the weekday team with detailed notes and appropriate context

## Requirements

### What We're Looking For

-   At least one year of customer service, call center, receptionist, or other phone-based support experience.
-   Excellent spoken and written English with clear, professional verbal communication skills. This role requires speaking with U.S.-based parents, students, and tutors by phone throughout each shift, so the ability to communicate clearly and confidently in English is essential.
-   Confident answering inbound calls and making outbound calls when needed. Weekend call volume varies, but you should be comfortable speaking with parents, students, and tutors by phone.
-   Friendly, patient, and professional with exceptional customer service skills.
-   Strong attention to detail and accurate documentation.
-   Comfortable learning new technology and working across multiple systems.
-   Able to work independently, prioritize tasks, and exercise good judgment.
-   Reliable with excellent attendance.

### Preferred Qualifications

-   Experience in education or tutoring.
-   Experience using a CRM.
-   Previous remote work experience.

### Technical Requirements

-   Personal desktop or laptop computer.
-   Reliable high-speed internet.
-   Quiet, distraction-free workspace suitable for taking customer calls.
-   Quality headset with microphone.

## Benefits

### Why You'll Love Working at Learner

-   Work from home with a flexible weekend schedule.
-   Join a supportive, collaborative team that genuinely enjoys helping one another.
-   Receive thorough training and ongoing support from experienced teammates.
-   Make a real difference for students, parents, and tutors every weekend.
-   Gain valuable customer service and operations experience with opportunities for additional hours and future full-time growth as Learner continues to expand.

### Compensation

-   Hourly pay is competitive for the local market and is based on experience and the candidate's country of residence within South America.
-   Fully remote.
-   Opportunities for additional hours and future full-time openings as the company grows.

If you enjoy helping people, communicating over the phone, and being part of a team that makes a difference every day, we'd love to hear from you.

## Apply

[Apply at Learner Education](https://apply.workable.com/learner-education/j/3002F95792/apply)

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