# Customer Service: After Hours Booking Agent

> LekkeSlaap · Cape Town, South Africa · Full-time · Posted 2026-05-15

**Salary:** unknown currency 15,000–20,000

**Workplace:** on_site

**Department:** After Hours Booking Agents

## Description

LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service, and setting new standards in travel technology.

We are seeking a dedicated **After Hours Booking Agent** to join our dynamic team. In this role, you will be responsible for managing accommodation bookings after regular office hours, ensuring a seamless experience for our customers. Your outstanding communication skills will help you provide excellent support and address inquiries from guests and property owners alike.

The ideal candidate will have a strong customer service orientation, the ability to work autonomously, and a good understanding of the accommodation industry. This is a great opportunity for someone who enjoys working flexible hours and is passionate about enhancing the customer experience.

### Responsibilities

-   **Booking Management:** Handle all accommodation booking requests received after hours, ensuring accurate processing and confirmation of reservations.
-   **Customer Support:** Provide exceptional customer service by responding to inquiries related to existing and potential bookings, addressing any concerns or issues that may arise after-hours.
-   **Communication:** Interact with property owners and guests via phone and email in Afrikaans and English to ensure efficient communication regarding bookings and any changes or cancellations.
-   **Problem-Solving:** Resolve booking-related issues and customer complaints effectively and efficiently, while striving to maintain a positive customer experience.
-   **Documentation:** Maintain accurate records of all booking transactions and customer interactions during after-hours shifts to ensure proper follow-up during regular business hours.
-   **Reporting:** Provide feedback and report on common issues encountered and solutions implemented to improve processes and customer satisfaction.

## Requirements

-   Experience in a customer service, a booking-related role, or in the travel or accommodation industry is a plus.
-   Fluency in Afrikaans and English (written and verbal).
-   Excellent communication skills in both Afrikaans and English.
-   Clear and confident telephone etiquette.
-   Strong problem-solving skills and a customer-centric attitude.
-   Ability to manage multiple tasks simultaneously and work independently during after-hours shifts.
-   Proficient in using computer systems and booking software; familiarity with CRM systems is an advantage.
-   Flexibility to work evenings, weekends, and public holidays as required.
-   Detail-oriented with strong organisational skills to track reservations accurately.
-   Confident in handling high-pressure situations and remaining calm under stress.
-   Commitment to providing a positive customer experience in all interactions.
-   Ability to independently organise own reliable transport.

### Shift Schedule

-   Agents work in rotating **two- or three-day shifts**, followed by **two or three days off**.
-   **Weekday shifts:** 15:00 – 22:00 or 17:00 – 00:00.
-   **Weekend shifts:** 12:00 – 22:00 or 14:00 – 00:00.
-   Shifts may change seasonally.
-   Agents may be required to work on public holidays if they fall within their shift rotation.

## Benefits

-   Hybrid work model (available after probation)
-   Modern offices based at the V&A Waterfront
-   Travel vouchers and exclusive discounts
-   FeelBetterFast: Employer-funded pharmacy visits
-   Pension fund contributions
-   Generous leave package
-   Additional half-day off every month
-   Monthly team events and more!

## Apply

[Apply at LekkeSlaap](https://apply.workable.com/lekkeslaap/j/69776886D8/apply)

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