# Customer Service: Booking Agent

> LekkeSlaap · Cape Town, South Africa · Full-time · Posted 2026-08-21

**Workplace:** on_site

**Department:** Booking Agents

## Description

**LekkeSlaap** is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by **Tripco**, a travel technology company based in Cape Town,  LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

We're looking for a sharp, customer-focused **Booking Agent** to join our fast-paced team! In this role, you'll handle bookings with precision, assist guests and property owners, and tackle challenges head-on to keep things running smoothly. Expect a dynamic environment where quick thinking and top-notch communication skills are key to delivering seamless experiences.

The ideal candidate will have a strong customer service background, exceptional communication skills, and a passion for helping others. If you thrive under pressure, love problem-solving, and have a passion for exceptional service, we want to hear from you!

### Responsibilities

-   **Customer queries:** Assist guests and property owners with queries, providing prompt and professional support.
-   **Bookings management:** Oversee and manage the booking process, ensuring accuracy, efficiency, and a seamless experience.
-   **Build relationships:** Build and maintain strong relationships with guests and property owners.
-   **Guest procedure expert:** Educate guests and property owners on booking procedures and policies.
-   **Performance maestro:** Maintain high-performance standards, consistently meeting or exceeding KPIs.
-   **Customer service:** Provide exceptional customer service by addressing enquiries, resolving issues, and offering aftercare support.
-   **Stay updated:** Stay up to date with the company’s products, services, and policies to provide accurate information.
-   **Troubleshoot issues:** Handle and troubleshoot customer issues, offering effective solutions to ensure satisfaction.
-   **Complete tasks:** Complete assigned tasks professionally and within deadlines.

## Requirements

-   Previous experience in customer service or a similar booking role is preferred.
-   Fluency in Afrikaans and English (both spoken and written).
-   Excellent communication skills with a focus on providing a positive customer experience.
-   Clear and confident telephone etiquette.
-   Proficient in using computer systems and software; familiarity with booking platforms is a plus.
-   Strong problem-solving skills and the ability to think on your feet.
-   Detail-oriented with excellent organisational skills to manage multiple tasks and client needs effectively.
-   A customer-centric mindset and dedication to quality service.
-   Able to work in a fast-paced environment and handle high-pressure situations with grace.
-   Available to work flexible hours, including weekends and public holidays as required.
-   Strong work ethic, reliability, and professionalism.
-   Reliable transportation is necessary for on-site work.

### Shift Schedule

-   Agents are required to work over weekends, typically once a month, depending on your shift schedule.
-   Shifts may adjust seasonally.
-   Agents may be required to work on select public holidays if they fall within your shift rotation.
-   All weekend and holiday shifts will be compensated accordingly.

## Benefits

-   Modern offices based at the V&A Waterfront
-   Travel vouchers and exclusive discounts
-   FeelBetterFast: Employer-funded pharmacy visits
-   Pension fund contributions
-   Generous leave package
-   Additional half-day off every month
-   Monthly team events and more!

_We are committed to creating a diverse and inclusive workplace and encourage applications from all suitably qualified candidates, including persons with disabilities._

## Apply

[Apply at LekkeSlaap](https://apply.workable.com/lekkeslaap/j/DC8AEC2A92/apply)

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