# Program Manager > LG Display America, Inc · Troy, United States · Full-time · Posted 2026-06-01 **Workplace:** on_site **Department:** CS ## Description ### **Responsibilities:** **·       Initial Communication & Issue Resolution:** o    Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution. o    Function as a liaison between customers and internal teams, facilitating clear and timely communication. ·        **Coordination with Headquarters (HQ):** o    Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures. o    Provide regular updates to HQ on project status, customer feedback, and potential challenges. ·        **Customer Requirement Analysis & Solution Provision:** o    Clarify customer requirements through detailed discussions and documentation. o    Provide tailored solutions to address both business and engineering-related challenges. ·        **Customer Support & Engineering Collaboration:** o    Assist customers in resolving technical and operational issues, ensuring smooth project execution. o    Collaborate with engineering teams to develop and implement effective solutions. ·        **Program Leadership & Ownership** o    Own and manage assigned programs across the full product lifecycle, including program award, development, supplier selection, launch, series production, post-production performances and lessons learned, in alignment with the LGD product delivery process lead and coordinate multi-disciplinary, cross functional teams to achieve program objectives related to timing, quality and customer satisfaction. o    Establish, maintain, and monitor top-level programs plans, including customer milestones, internal deliverables, and resource requirements. ·        **Customer & Stakeholder interface:** o    Serve as the primary point of contact for customers on assigned programs, leading all program‑related communications. o    Build strong customer relationships and represent with professionalism, accountability, and transparency. o    Participate in lessons‑learned analyses for both awarded and lost business opportunities. ·        **Meeting Coordination & Facilitation:** o    Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers. o    Ensure all stakeholders are aligned on project goals, timelines, and deliverables. ·        **Program Execution & Performance:** o    Deliver business results that meet or exceed LGD expectations for awarded programs, with clear accountability for timing, quality performance. o    Regularly communicate program status, risks, and mitigation plans to internal teams and management steering committees. o    Coordinate and monitor program documentation, schedules, technical performance (including tooling, and capacity), quality deliverables, and production readiness. o    Proactively manage risks, implement countermeasures, and escalate issues when required. ·        **Change, Risk & Production Management:** o    Lead the global Change Management process, ensuring alignment to design, specifications, cost, and timing commitments. o    Manage the Series Production phase, including claims management, change execution, continuous improvement initiatives, ECR/APQP change/validation change activities, and ongoing commercial negotiations. o    Ensure sufficient resources are planned and allocated to support quality, timing, safety, and security objectives. ·        **Compliance, Quality & Safety:** o    Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements. o    Ensure compliance with applicable automotive standards and customer‑specific requirements, including IATF 16949, Automotive SPICE, ISO 17025. o    Maintain working knowledge of APQP and regulations and ensure all program activities are performed in a safe manner. ·        **Business Travel & Customer Support:** o    Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews. o    Function as a key representative during customer visits, ensuring a positive and productive experience. ## Requirements ·       **Education & Experience:** o    Bachelor’s degree required, or equivalent experience (three additional years of relevant technical experience in degree). A technical or engineering degree is strongly preferred. o    Minimum of 5 years of project and/or program management experience within the automotive industry, with a demonstrated record of successful program execution. o    Proven ability to lead cross‑functional teams and manage complex programs across multiple phases of the product lifecycle. o    Experience coaching or developing project and/or program managers is preferred. o    Project Management certification is preferred. o    Prior experience in a Program manager or Design release engineer environment is a plus. ·       **Language Proficiency:** o    Bilingual in Korean and English preferred. o    Ability to communicate effectively with global clients and internal teams. ·       **Technical Skills:** o    Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). o    Familiarity with project management tools and software. o    Solid understanding of automotive product development processes and cross‑functional engineering practices. o    Strong communication, leadership, and stakeholder‑management skills, with the ability to drive results in a global environment. ·       **Confidentiality & Information Management:** o    Ability to manage sensitive and confidential information appropriately, ensuring data security and compliance. ## Benefits Heath, Dental and Vision and Life Insurance covered at 100% for employees 401(K) plan with company match Paid Vacation/Sick Lunch provided ## Apply [Apply at LG Display America, Inc](https://apply.workable.com/lgd/j/A8BF5CFB71/apply) --- Powered by [Workable](https://www.workable.com)