# National Director of Admissions and Intake

> Liberty Behavioral & Community Services, Inc. · Los Angeles, United States (Hybrid) · — · Posted 2026-04-21

**Salary:** USD 110,000–140,000

**Workplace:** hybrid

## Description

The **National Director of Admissions and Intake** provide strategic leadership and oversight of all intakes, admissions, and referral management functions across the organization. This role ensures timely, compliant, and client-centered access to services while optimizing workflows, improving conversion rates, and maintaining high-quality standards across all regions and programs.

The Director partners with clinical, operations, and external stakeholders to streamline access to care, enhance the client experience, and support organizational growth.

**🎯 Key Responsibilities**

**1\. Leadership & Strategy**

-   Develop and execute a **national intake and admissions strategy** aligned with organizational goals
-   Standardize intake processes across all sites and programs
-   Establish **KPIs** (referral-to-admission rate, intake cycle time, no-show rates, etc.)
-   Lead continuous quality improvement initiatives

**2\. Admissions & Intake Operations**

-   Oversee all **referral, intake, eligibility, and admissions processes**
-   Ensure timely response to referrals and efficient client onboarding
-   Manage **capacity tracking and placement coordination**
-   Implement standardized workflows and documentation practices

**3\. Compliance & Quality Assurance**

-   Ensure compliance with:

-   State and federal regulations
-   Licensing and accreditation standards
-   HIPAA and confidentiality requirements

-   Monitor audits and maintain documentation integrity
-   Develop and enforce intake policies and procedures

**4\. Team Leadership & Development**

-   Supervise and support **regional intake managers and teams**
-   Provide coaching, training, and performance management
-   Build a high-performing, client-centered intake culture
-   Develop staffing models to meet demand

**5\. Data & Performance Management**

-   Analyze intake and admissions data to:

-   Identify trends and gaps
-   Improve conversion rates
-   Reduce wait times

-   Create and present **regular performance reports** to leadership
-   Utilize dashboards and reporting tools

**6\. Systems & Technology (EHR/CRM)**

-   Oversee intake-related systems (EHR, CRM, referral platforms)
-   Partner with IT to optimize workflows and automation
-   Ensure accurate and timely data entry and reporting

**7\. Stakeholder & Referral Partner Relations**

-   Build relationships with:

-   Schools
-   Regional centers
-   Hospitals
-   Community partners

-   Ensure strong referral pipelines and communication
-   Support outreach and growth initiatives

**8\. Client Experience**

-   Ensure a **welcoming, efficient, and trauma-informed intake process**
-   Reduce barriers to access
-   Address client and family concerns promptly

**📊 Key Performance Indicators (KPIs)**

-   Referral-to-admission conversion rate
-   Intake response time
-   Admission cycle time
-   Client satisfaction at intake
-   Referral source growth
-   Compliance audit results

## Requirements

**Required:**

-   Bachelor’s degree in healthcare administration, Social Work, Psychology, or related field
-   5–8+ years of experience in intake, admissions, or healthcare operations
-   3–5+ years in a leadership role
-   Experience in behavioral health, IDD, or healthcare services
-   Strong knowledge of regulatory and compliance requirements

**Preferred:**

-   Master’s degree (MBA, MHA, MSW, or related)
-   Experience managing **multi-site or national programs**
-   Familiarity with **EHR systems (e.g., Credible, Epic, etc.)**
-   PMP, Lean, or Six Sigma experience

**🧠 Core Competencies**

-   Strategic thinking and execution
-   Operational excellence
-   Data-driven decision-making
-   Leadership and team development
-   Communication and stakeholder engagement
-   Problem-solving and process improvement

 **Work Environment**

-   Hybrid with travel (20–40%)
-   Fast-paced, mission-driven environment

**❤️ Why This Role Matters**

This role is critical in ensuring **timely access to care**, improving **client outcomes**, and supporting the organization’s **growth and community impact**.

**Department:** Operations / Clinical Services

**Reports To:** Chief Operating Officer (or VP of Operations)

**FLSA Status:** Exempt

## Benefits

-   Medical
-   Dental
-   Vision
-   Life Insurance
-   401k
-   Salary Range: $110,000 – $140,000.

## Apply

[Apply at Liberty Behavioral & Community Services, Inc.](https://apply.workable.com/liberty-behavioraland-community-services-inc/j/7D7E65C6FD/apply)

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