# Senior Customer Service Representative

> Linah Group · Dokki, Egypt · Full-time · Posted 2026-04-23

**Workplace:** on_site

**Department:** Commercial

## Description

·       **Key Responsibilities:**

o   Handle complex or escalated customer complaints.

o   Ensure timely and effective resolution of customer inquiries and complaints.

o   Analyze customer feedback and service data to identify trends.

o   Develop and implement strategies to improve service quality.

o   Collaborate with other departments (e.g., sales, logistics, IT) to streamline customer service processes.

o   Document customer interactions, feedback, and resolutions accurately.

Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality

## Requirements

-   Bachelor’s degree in any relevant field from a reputable company
-   Very good command of written and spoken English is a must.
-   from 5 to 6 years of experience of call center and a customer service service is required.
-   Strong problem solving and stakeholders management skills.
-   Experience in retail or e-commerce in FMCGs is preferrable.
-   Ability to create a maintain high customer satisfaction levels.
-   Dokki or nearby residents

## Benefits

-   Employee social and medical insurance
-   SIM card provided
-   Annual bonus upon KPIs

## Apply

[Apply at Linah Group](https://apply.workable.com/linah-group/j/5810295E54/apply)

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