Linc is a customer service and retention platform - built to bridge the gap between modern consumers and the companies serving them by delivering exceptional post-purchase service, support and up-sells.
Linc drives customer engagement and higher lifetime value through established and emerging digital channels including Web, Text, Email, In-App, ChatBots (Facebook Messenger, WhatsApp, iMessage) and Voice Assistants (Amazon Alexa, Google Home, Apple Siri).
Retailers and brands build stronger customer relationships with increased opt-in and engagement rates, drive additional revenue through up-sell and strong conversions from return to exchange, build an increase in customer satisfaction (CSAT) and loyalty, and contain costs in customer support centers and reverse logistics.
Linc’s platform, Cortex, uses commerce-trained AI, machine learning and natural language understanding to give customers the service and support they want in real-time, and is built to work with existing commerce, logistics, email marketing, social management and OMS platforms.
As an emerging platform of choice for leading brands, Linc has delighted tens of millions of shoppers, and has an expanding customer list that includes brands such as Carter's, Crocs, GoPro, Hugo Boss, Jockey, eBags and L’Oreal. Learn more at www.letslinc.com.
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