# Client Onboarding Executive - Mandarin Speaker

> LMAX Group · Singapore, Singapore · — · Posted 2026-11-06

**Workplace:** on_site

**Department:** Operations

## Description

**Key Responsibilities:**

-   Perform thorough KYC checks, including identity verification, background checks, risk assessments, and PEPs & sanction screening.
-   Perform transaction screening checks, identifying potential AML risks, unusual funding behaviour, or sanctions-related concerns and escalating findings as appropriate.
-   Ensure a smooth, timely, and positive onboarding experience while maintaining a high standard of compliance.
-   Work with the Compliance team to flag high-risk clients and manage escalations or complex cases.
-   Serve as the primary point of contact for clients throughout the onboarding process, providing guidance on KYC requirements and addressing questions in a professional and timely manner.
-   Review and validate client documentation to ensure completeness, accuracy, and compliance with regulatory and internal requirements.
-   Assist clients in submitting the correct documentation, ensuring that all required paperwork is collected and submitted in a timely manner.
-   Maintain accurate and up-to-date client records, ensuring all KYC and onboarding documentation is securely stored and readily available for audit, reporting, and regulatory purposes.
-   Work closely with sales, product, and customer success teams to ensure smooth handoffs and alignment across departments.
-   Handle client inquiries, issues, and escalations, ensuring timely resolution while maintaining a positive experience.
-   Ensure all client information is entered into the KYC systems accurately and timely.

## Requirements

**Skills and Qualifications:**

**Experience:**

-   Experience in client onboarding, KYC/AML compliance, or a related role, preferably in financial services, fintech, or a regulated industry.
-   Familiarity with KYC, AML, and financial crime regulations, including FATF, FinCEN, and other industry standards.
-   Experience in customer-facing roles with strong communication skills.

 **Skills:**

-   Strong analytical skills and attention to detail, with the ability to assess risk and perform due diligence effectively.
-   Excellent communication skills, able to explain complex KYC requirements to clients and internal teams.
-   Ability to manage multiple clients and priorities simultaneously, ensuring all deadlines and compliance standards are met.
-   Strong problem-solving skills, with the ability to navigate complex KYC cases and escalate appropriately.
-   Experience with KYC/AML platforms (e.g., Trulioo, Comply Advantage) and CRM systems (e.g., Salesforce, Dynamic Works).

**Education**:

-   A bachelor’s degree in finance, business, or a related field. Advanced certifications in compliance (e.g., ICA, CAMS) are a plus.

## Benefits

-   25 days of holiday 
-   Bonus 
-   Pension: CPF 
-   Private medical and dental coverage 
-   Term Life 
-   Personal Death and Accident Insurance  
-   Wellness contribution program with access to ClassPass 
-   Plumm Platform 
-   Five volunteering days 
-   Give as You Earn initiative

## Apply

[Apply at LMAX Group](https://apply.workable.com/lmax/j/7376EAACFC/apply)

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